More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]
More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]
In a world still feeling its way through the changes caused by the pandemic, it’s now even more crucial to establish how Customer Experience (CX) influences buying […]
With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed […]
The festive season is an exciting time for businesses, but it is also a challenging one. It brings a greater volume of business which is, of course, […]
A good live chat function is an important part of ensuring your customers receive the great CX they’re entitled to. There are impressive stats supporting the benefits […]
Having a customer service policy ensures that all your employees know exactly what is expected of them, and provides guidelines on how to deliver excellent customer service. Many […]
If top-quality customer service is the engine that propels your business forward, then after-hour support is one of its more important gears! The average business day ends […]
Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can […]
Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]
There are many good reasons for expanding into Italy. Apart from its vast cultural and historic significance, it’s a huge market for luxury brands, and has enormous […]