Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]
Make no mistake – customers are the lifeblood of your business. You may have the best product in the world, but unless ever larger numbers of consumers […]
Live chat has many benefits, such as offering a faster service or generating higher sales numbers. But, something that not many companies immediately think of is that […]
A benchmark that allows organizations to determine whether products and/or services meet customer expectations (or exceed them) is Customer satisfaction. Customer satisfaction is important because it gives […]
When you think about typical lead generation activities, you probably think about tactics like creating awesome landing pages, or promoting your products and services online through social […]
In today’s tech-centric world, social media plays a huge role. People turn to social media for information, to voice an opinion, or read and engage with other’s […]
As one of the fastest-growing customer service channels, there’s a lot of pressure on brands to implement customer support through social platforms like Facebook, Twitter, and Instagram. […]
You have integrated live chat into the communication mix of your company. So if all goes well, you already know that you have to thoroughly train your […]
We’ve talked about proactive chat in our blog before. You know, when you contact your website visitors before they contact you. You can also take on proactive […]
Live chat can give your customer service and sales a big boost, if you use it well. An important part of the success of your live chat […]