We live in a time when lead generation is becoming more and more difficult to achieve. Nowadays the customer mainly has the say, and as a company […]
We live in a time when lead generation is becoming more and more difficult to achieve. Nowadays the customer mainly has the say, and as a company […]
We told you about what proactive live chat is and that the automation of live chat is important. As a sort of sequel to this article, we […]
When making an online transaction, it can feel like you are toying with your hard-earned money. A live chat can help bring life to the transaction. People […]
Businesses offering e-commerce services have a present challenge to tackle. How do you help an online shopper deal with their confusion and questions while trying to make […]
Improved live chat services It is no longer news that live chat has been an invaluable tool in dealing with customer queries with a view to increasing […]
Humans are gregarious creatures. Everywhere there is pleasure, we are more than likely to frequent those places. This holds true for the business world also. It’s all […]
One of the things that live chat can do for you is the provision of information and data that you can use to identify and cultivate potential […]
When it was first launched in 2002, many companies did not immediately see the potentials of live chat for conversion increase on their websites. Over the years […]
It is not enough to offer live chat services. Whatever is worth doing at all is worth doing well. Poor live chat service delivery can chase online […]
When a customer reaches out through live chat, one thing an agent must keep in mind is the need to make the conversation lively and humane. The […]