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Case study: Kroftman gets great results with our Managed Live Chat

20/02/2018 Anthony Carter Live Chat Best Practices Comments Off on Case study: Kroftman gets great results with our Managed Live Chat

That outsourcing live chat reaps rewards is something we already knew at LiveChat Pro, but a recent study into one of our customers has restated the fact. […]

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Three goals for which you can employ live chat: service, conversion and leads

13/02/2018 Anthony Carter Live Chat Best Practices Comments Off on Three goals for which you can employ live chat: service, conversion and leads
live chat

Many people purely consider live chat a customer-service tool. This is unsurprising, because it is certainly highly suitable for this (if not more so than other channels). […]

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The power of hybrid outsourcing: partially outsource your live chat

06/02/2018 Anthony Carter Live Chat Best Practices Comments Off on The power of hybrid outsourcing: partially outsource your live chat

If you’ve made the decision to start offering with live chat, you will be faced with the following question: am I going to outsource or manage everything […]

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Use six questions to determine whether it would be better to outsource your live chat

30/01/2018 Anthony Carter Live Chat Best Practices Comments Off on Use six questions to determine whether it would be better to outsource your live chat
outsource live chat

For many companies, outsourcing live chat has many advantages and few disadvantages. However, it should be noted that this doesn’t apply to every company. To determine whether […]

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Give live chat a second chance with these tips

23/01/2018 Anthony Carter Live Chat Best Practices Comments Off on Give live chat a second chance with these tips

Live chat can be an important addition to your communication strategy, can save you a lot of money and even generate money for you. Sadly, not all […]

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In which cases is it better to outsource live chat?

16/01/2018 Anthony Carter Live Chat Best Practices Comments Off on In which cases is it better to outsource live chat?
outsourcing live chat

When you decide to implement live chat, at a certain point, the question arises whether you’re going to do it all by yourself or whether you will […]

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Successfully implement live chat: a summary

09/01/2018 Anthony Carter Live Chat Best Practices Comments Off on Successfully implement live chat: a summary

Having a plan is useful if you want to implement live chat, because there are a number of things to take into consideration; personnel, software, time, the […]

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The best customer service: self-service or live chat?

02/01/2018 Anthony Carter Customer Service Comments Off on The best customer service: self-service or live chat?

It used to be the case that customers always had to contact the customer service of a company themselves if they had a question or a problem. […]

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Live chat: what is it and what you can do with it?

26/12/2017 Anthony Carter Live Chat Best Practices Comments Off on Live chat: what is it and what you can do with it?

Live chat is still a relatively young addition to the communication mix, but nonetheless, it has existed for a while. In the nineties, we used the then-highly-popular […]

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How do you successfully outsource digital customer contact?

19/12/2017 Anthony Carter Live Chat Best Practices Comments Off on How do you successfully outsource digital customer contact?

There are various reasons for outsourcing live chat to a specialised company. A common reason is that you do not have personnel that possess the right skillset, […]

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Categories
  • Best Practices (28)
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  • Live Chat Best Practices (35)
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Recent posts
  • The Hidden Hero of Technical Support: Documentation 30/05/2023
  • A Recipe for Success: Combining Customer Service and Brand Reputation 24/05/2023
  • 5 Proven Ways to Drive Customer Engagement and Build Loyalty 17/05/2023
  • The Pros and Cons of Offering 24/7 Technical Support 26/04/2023
  • Mastering Social Media Customer Service: Best Practices for Engaging with Your Customers 18/04/2023
  • Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success 07/04/2023
  • Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team 28/03/2023
  • The Metrics that Matter: Improving your Technical Support Performance 24/03/2023
  • The Impact of AI on Customer Service: What You Need to Know 14/03/2023
  • How to Adapt Your Technical Support Strategy for the Hybrid Workforce 07/03/2023
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