That outsourcing live chat reaps rewards is something we already knew at LiveChat Pro, but a recent study into one of our customers has restated the fact. […]
Case study: Kroftman gets great results with our Managed Live Chat
Three goals for which you can employ live chat: service, conversion and leads
Many people purely consider live chat a customer-service tool. This is unsurprising, because it is certainly highly suitable for this (if not more so than other channels). […]
The power of hybrid outsourcing: partially outsource your live chat
If you’ve made the decision to start offering with live chat, you will be faced with the following question: am I going to outsource or manage everything […]
Use six questions to determine whether it would be better to outsource your live chat
For many companies, outsourcing live chat has many advantages and few disadvantages. However, it should be noted that this doesn’t apply to every company. To determine whether […]
Give live chat a second chance with these tips
Live chat can be an important addition to your communication strategy, can save you a lot of money and even generate money for you. Sadly, not all […]
In which cases is it better to outsource live chat?
When you decide to implement live chat, at a certain point, the question arises whether you’re going to do it all by yourself or whether you will […]
Successfully implement live chat: a summary
Having a plan is useful if you want to implement live chat, because there are a number of things to take into consideration; personnel, software, time, the […]
The best customer service: self-service or live chat?
It used to be the case that customers always had to contact the customer service of a company themselves if they had a question or a problem. […]
Live chat: what is it and what you can do with it?
Live chat is still a relatively young addition to the communication mix, but nonetheless, it has existed for a while. In the nineties, we used the then-highly-popular […]
How do you successfully outsource digital customer contact?
There are various reasons for outsourcing live chat to a specialised company. A common reason is that you do not have personnel that possess the right skillset, […]