You have integrated live chat into the communication mix of your company. So if all goes well, you already know that you have to thoroughly train your […]
The best way to manage your chat team
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Targeted live chat: how and what?
We’ve talked about proactive chat in our blog before. You know, when you contact your website visitors before they contact you. You can also take on proactive […]
Why you should offer live chats outside your office hours
Live chat can give your customer service and sales a big boost, if you use it well. An important part of the success of your live chat […]
Lead generation: How do you keep the balance between quality and quantity?
We live in a time when lead generation is becoming more and more difficult to achieve. Nowadays the customer mainly has the say, and as a company […]
Automated live chat: do it in moderation
We told you about what proactive live chat is and that the automation of live chat is important. As a sort of sequel to this article, we […]
Getting more out of live chat
When making an online transaction, it can feel like you are toying with your hard-earned money. A live chat can help bring life to the transaction. People […]
How helpful is live chat?
Businesses offering e-commerce services have a present challenge to tackle. How do you help an online shopper deal with their confusion and questions while trying to make […]
Improved live chat services
Improved live chat services It is no longer news that live chat has been an invaluable tool in dealing with customer queries with a view to increasing […]
Improving customer experience through live chat
Humans are gregarious creatures. Everywhere there is pleasure, we are more than likely to frequent those places. This holds true for the business world also. It’s all […]
Live chat and lead generation
One of the things that live chat can do for you is the provision of information and data that you can use to identify and cultivate potential […]