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How to say no to a customer… without losing them

16/03/2022 Anthony Carter Best Practices Comments Off on How to say no to a customer… without losing them
How to say no to a customer… without losing them

Nobody enjoys having a request refused with a flat ‘no’ – least of all customers. However, there are times when support staff have to say no to […]

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How to boost sales with live chat in 2022

24/02/2022 Anthony Carter Live Chat Best Practices Comments Off on How to boost sales with live chat in 2022
How to boost sales with live chat in 2022

Most online customers are pretty tech-savvy these days, and brand loyalty depends on much more than a traditional ‘handshake’, or a phone call with a rep. To […]

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Best practices for successful customer onboarding

14/02/2022 Anthony Carter Best Practices Comments Off on Best practices for successful customer onboarding
Best practices for successful customer onboarding

Customer onboarding is all about getting new customers to know and trust you. If you ensure they get a solid grasp of the product or service they […]

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Top tips for top eCommerce customer service

12/02/2022 Anthony Carter Best Practices Comments Off on Top tips for top eCommerce customer service
Top tips for top eCommerce customer service

Online sales are skyrocketing! The value of worldwide ecommerce sales has already exceeded 4.9 trillion US dollars, and is expected to reach $7.4 trillion by 2025. For […]

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Building customer trust in a digital world

07/02/2022 Anthony Carter Customer experience Comments Off on Building customer trust in a digital world
Building customer trust in a digital world

So many customer interactions are now happening entirely online. But how do you build trust and inspire loyalty in customers who you may never meet? Here are […]

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How to implement customer feedback effectively

26/01/2022 Anthony Carter Customer experience Comments Off on How to implement customer feedback effectively
How to implement customer feedback effectively

We’ve discussed previously how important it is to get feedback from your customers and how you can do that effectively. But how do you make sure this […]

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10 inspiring customer service quotes to motivate your team for 2022!

12/01/2022 Anthony Carter Customer Service Comments Off on 10 inspiring customer service quotes to motivate your team for 2022!
10 inspiring customer service quotes to motivate your team for 2022!

Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]

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11 ways to measure your customer service performance

31/12/2021 Anthony Carter Best Practices Comments Off on 11 ways to measure your customer service performance
11 ways to measure your customer service performance

Measuring your CS performance is important because it shows you what you’re doing well, and where there’s room for improvement. As satisfied customers are the foundation of […]

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What is customer intelligence, and how can you use it to grow your business?

22/12/2021 Anthony Carter Customer Service Comments Off on What is customer intelligence, and how can you use it to grow your business?
What is customer intelligence, and how can you use it to grow your business?

What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]

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What the ‘Great Resignation’ means for your customer service offering

08/12/2021 Anthony Carter Working In Customer Service Comments Off on What the ‘Great Resignation’ means for your customer service offering

What is the Great Resignation? In the continuing uncertainty around going back to work under the lingering shadow of Covid, many industries are experiencing a greater turnover […]

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Categories
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Recent posts
  • Your guide to WhatsApp support in 2022 20/06/2022
  • How the pandemic has changed customer service forever 09/06/2022
  • How to use Twitter for customer support 31/05/2022
  • Running an online store? Avoid these 8 common customer service mistakes 24/05/2022
  • Tiered vs Collaborative Customer Support – which is right for your business? 12/05/2022
  • Best practices for customer service through Facebook Messenger 04/05/2022
  • How to improve customer retention, and why it matters 13/04/2022
  • The benefits of offering multiple customer contact channels 07/04/2022
  • How to provide multilingual customer support 28/03/2022
  • Tips for upselling and cross-selling for CS reps 24/03/2022
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