In today’s digital age, technical support is a critical part of any business that interacts with customers online. Whether you sell products or services, providing prompt and […]
The Pros and Cons of Offering 24/7 Technical Support
Mastering Social Media Customer Service: Best Practices for Engaging with Your Customers
In today’s marketplace, social media has become a primary channel for businesses to engage with their customers. Responding to customer enquiries on social media is a critical […]
Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success
In our video, we delve into the power of incentives and how they can drive your team’s success. Join our expert as she discusses the different types […]
Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team
In today’s fast-paced and ever-changing world, a high-performing technical support team is essential for any organisation that wants to deliver exceptional customer support. However, this involves more […]
The Metrics that Matter: Improving your Technical Support Performance
Helpdesk support is a critical function in any business that deals with technology. It’s the ‘front line of defence’ for customers who are experiencing issues with products […]
The Impact of AI on Customer Service: What You Need to Know
Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the […]
How to Adapt Your Technical Support Strategy for the Hybrid Workforce
As businesses adjust to the new normal of a hybrid workforce, technical support teams must also adapt their strategies in order to ensure employees remain productive and […]
How to educate your helpdesk clients about technical support scams
In today’s digital age, technical support scams have become increasingly prevalent, with scammers using a variety of tactics to target unsuspecting customers. These scams not only put […]
Customer Effort Scores – everything you need to know
What’s the key to business success? Your customers. If you want your venture to be successful, countering customer problems and offering a great experience is essential. Customer […]
Tech support user communities – what are they and should you start one?
It’s important for your business that your customer body doesn’t just remain a distant audience that listens to your communications and occasionally engages with your technical support […]