Most online customers are pretty tech-savvy these days, and brand loyalty depends on much more than a traditional ‘handshake’, or a phone call with a rep. To […]
Most online customers are pretty tech-savvy these days, and brand loyalty depends on much more than a traditional ‘handshake’, or a phone call with a rep. To […]
Customer onboarding is all about getting new customers to know and trust you. If you ensure they get a solid grasp of the product or service they […]
Online sales are skyrocketing! The value of worldwide ecommerce sales has already exceeded 4.9 trillion US dollars, and is expected to reach $7.4 trillion by 2025. For […]
So many customer interactions are now happening entirely online. But how do you build trust and inspire loyalty in customers who you may never meet? Here are […]
We’ve discussed previously how important it is to get feedback from your customers and how you can do that effectively. But how do you make sure this […]
Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]
Measuring your CS performance is important because it shows you what you’re doing well, and where there’s room for improvement. As satisfied customers are the foundation of […]
What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]
What is the Great Resignation? In the continuing uncertainty around going back to work under the lingering shadow of Covid, many industries are experiencing a greater turnover […]
In today’s crowded and competitive marketplaces, great customer service is what makes or breaks businesses. But if your company is still small, with limited resources, finding ways […]