Customer onboarding is all about getting new customers to know and trust you. If you ensure they get a solid grasp of the product or service they […]
Customer onboarding is all about getting new customers to know and trust you. If you ensure they get a solid grasp of the product or service they […]
Online sales are skyrocketing! The value of worldwide ecommerce sales has already exceeded 4.9 trillion US dollars, and is expected to reach $7.4 trillion by 2025. For […]
Measuring your CS performance is important because it shows you what you’re doing well, and where there’s room for improvement. As satisfied customers are the foundation of […]
The festive season is an exciting time for businesses, but it is also a challenging one. It brings a greater volume of business which is, of course, […]
Having a customer service policy ensures that all your employees know exactly what is expected of them, and provides guidelines on how to deliver excellent customer service. Many […]
If top-quality customer service is the engine that propels your business forward, then after-hour support is one of its more important gears! The average business day ends […]
Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can […]
You may have the best product on offer, but unless your customers know about it, they aren’t going to buy it. You must ensure that they know […]
No matter what industry you’re in, giving the customer what they want is the key to success. And it’s pretty tricky to do that without getting to […]
When dealing with a busy contact centre, customers can easily start to feel like a number rather than a real person. You can combat this by establishing […]