The line between in-store and online experiences continues to blur.

When a customer is in a store and appears to need help, a salesperson will approach the customer and provide personalized help, trying to sell at the highest possible value. The seller uses all the information he can get:

• What product is the customer looking for?
• Is the customer having trouble finding a product?
• Is he trying to compare products?
• Does the customer seem frustrated?
• Is he walking towards the exit?
• Is it a regular customer?

Based on this information, along with the expected value of the transaction, the seller will provide the appropriate type and level of assistance.

Digital Customer Care Company enables e-commerce managers and online shop owners to mimic the same process within the online sales process. In fact, by outsourcing live chat to sales and e-commerce chat specialists, our clients can do a much better and efficient job.

Digital Customer Care Company enables customers to significantly increase their e-commerce results. Customers usually achieve:

• a 20% increase in online sales;
• a 35% increase in average order value through cross-sells and upsells;
• fewer cart abandonments;
• increases in repeat sales.

Read more about how we learn about your products and services.

We work in these industries:

• Retail;
• Travel & Hospitality;
• Software-as-a-service;
• Comparison sites;
• Insurance.