With France nearby (and therefore also countries such as Switzerland and Belgium), it’s not unlikely that you already do business with your French neighbours. Or that you are going to do this at some point in the future, as your business grows.
Products are in fact very easily shipped within Europe. In addition, France is a big country, where knowledge of the English language occasionally still falls short. That is why providing French customer service is not only a great additional service for companies with French-speaking customers, it might even be a crucial step towards keeping the customer happy.
If you have any doubt whether providing customer service in German for your company adds value, then consider the fact that this can significantly increase your reach. At Digital Customer Care Company we provide you the chance to not deprive your customers of excellent customer service, anywhere in the world.
Did you know that there are areas in countries such as Canada, where French is spoken as a first language? There are even large areas in Africa such as Congo-Kinshasa and Madagascar where you’ll find that they speak French. So you see how useful it is to master this language.
French customer service can easily be added to live chat. All you need to do is help us with some technical terms for your company and products. At Digital Customer Care Company, in addition to Dutch, English, Spanish, Italian and French, we also offer customer service in German! This is useful for when your business is active in countries where German is a commonly used language.