What exactly is it that you do?
Digital Customer Care Company is a leading digital contact centre with agents working for a variety of clients, from retailers to IT companies, to educational institutions and car dealers.
Are you expensive?
Not per conversation. Setting up a team specialised in social media customer service or live chat is expensive. You should think of at least an entire FTE. If you also want to offer online customer support in the evenings and on weekends, you need 3 FTEs. The costs rise quickly when you do it yourself.
How do you get our product knowledge?
We invest a lot in knowledge transfer. Read all about it here.
Which languages do you support?
We have conversations with your customers in Dutch, English, German, French, Arabic, Italian, Portuguese, and Spanish.
At what times can you provide customer service?
We are online from 7 a.m. to 11 p.m., 7 days a week. If desired, we can be online 24/7 on sites with at least 50,000 visitors per month.
If you want a dedicated team, please contact us for a tailor-made offer. The volume discounts are up to 75%!
Pay for Performance
Instead of paying per conversation, you can also pay per lead or per order, if applicable. Contact us to receive a price per lead (or CPS).
Service Level Agreement
Our service level agreement consists of the following. We guarantee a response time of max 30 seconds to an incoming chat request. In addition, we guarantee that our services will be available 99.9% of the time. And finally, we guarantee a minimum customer satisfaction of 95%! If we fail to achieve any of this, we will refund part of the monthly amount.
The big print
We run a transparent company. We would like to point out that it is in your interest to keep us informed of major marketing or advertising campaigns so that we can match the number of agents to the expected web traffic. We can only provide the guaranteed response time and uptime to our clients who notify us of major marketing campaigns at least 7 days in advance.
All amounts are exclusive of VAT. Subscriptions are billed in advance. Other costs, such as additional leads and conversations, are billed monthly afterward.
Do you have any questions? Contact us.