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2015 study: 37% of studied websites are not available via live chat during the day

26/09/2017 Anthony Carter Live chat, Live Chat Best Practices Comments Off on 2015 study: 37% of studied websites are not available via live chat during the day
live chat

In June and early July, we studied the availability of live chat among 163 Dutch websites. These websites, ranging from webshops and online travel agencies to company […]

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Study: webshop chat employee scores 6.2 in Dutch

31/08/2017 Anthony Carter Live chat, Live Chat Best Practices Comments Off on Study: webshop chat employee scores 6.2 in Dutch
Quality rating live chat

A study set up by LiveChat Pro among 98 Dutch webshops with live chat shows shocking results. The average live chat operator of a webshop scores a […]

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Study: Zendesk Dutch market leader in live chat software

24/08/2017 Anthony Carter Live chat, Live Chat Best Practices 1 Reactie

Market research by LiveChat Pro shows that the American company Zendesk, the creator of live chat software Zopim, has the largest market share in the Netherlands with […]

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Study of 50 largest webshop responding fastest to customers via live chat

10/08/2017 Anthony Carter Live chat, Live Chat Best Practices Comments Off on Study of 50 largest webshop responding fastest to customers via live chat

In late September, we studied the response times through the various communication channels of the 50 largest online retailers from the Twinkle Retail Top 100, which was […]

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Study: Live chat used more often than web care by large web shops

08/08/2017 Anthony Carter Live chat, Live Chat Best Practices Comments Off on Study: Live chat used more often than web care by large web shops
study live chat

In late September, we investigated the use of different communication channels by companies in the Twinkle Retail Top 100, a list of the hundred largest online retailers […]

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2014 study: 42% of studies websites are not available via live chat during the day

20/07/2017 Anthony Carter Live chat, Live Chat Best Practices Comments Off on 2014 study: 42% of studies websites are not available via live chat during the day
live chat button

During the first two weeks of this month, we have studied the availability of live chat on 108 Dutch websites. These websites, ranging from webshops and online […]

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Recent posts
  • Tech support user communities – what are they and should you start one? 30/01/2023
  • How to measure the effectiveness of your helpdesk 26/01/2023
  • What are customer success playbooks, and why are they vital for your business? 12/01/2023
  • How to choose the right helpdesk software 29/12/2022
  • Customer service and support trends for 2023 21/12/2022
  • Can (and should) you outsource technical support? 12/12/2022
  • 10 Best Practices for Technical Support 05/12/2022
  • How Customer Segmentation can help you deliver better service 25/11/2022
  • What is help desk support / technical support? 15/11/2022
  • When is the right time to outsource customer service? 27/10/2022
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