{"id":11779,"date":"2018-06-04T16:48:48","date_gmt":"2018-06-04T14:48:48","guid":{"rendered":"https:\/\/www.digitalcustomercare.eu\/webcare-uitbesteden\/"},"modified":"2021-06-03T14:48:58","modified_gmt":"2021-06-03T12:48:58","slug":"outsourcing-social-media-customer-service","status":"publish","type":"page","link":"https:\/\/www.digitalcustomercare.eu\/en\/outsourcing-social-media-customer-service\/","title":{"rendered":"Outsourcing social media customer service"},"content":{"rendered":"

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Outsourcing social media customer service<\/h1>
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By choosing Digital Customer Care Company you can be confident that the buzz around your organization is constantly monitored and that messages are responded to quickly and professionally.<\/h6><\/header>[\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1555396346959{margin-top: 50px !important;}”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

What is social media customer service?<\/h2>\n

Social media customer service is what we call online customer service. You probably already have people answering the phone who handle your customers’ questions and complaints every day. Digital Customer Care Company is happy to take the part of online customer service off your hands. We keep an eye on all social media channels and WhatsApp and respond immediately. It\u2019s quite a tough and time-consuming job to do social media customer service well. Read more\u2026<\/a>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Why social media customer service?<\/h2>\n

An important characteristic of comments, complaints, or questions posted online is that they can be shared quickly and easily. This means that they can get a much wider reach significantly faster than a message posted in the physical world. Therefore, responding quickly to questions, comments, and complaints that are posted online is very important. If your social media customer service is well organized, it can have many advantages for both you and your customers. Read more\u2026<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”5\/6″][vc_column_text]<\/p>\n

Outsource social media customer service to Digital Customer Care Company<\/h2>\n

When you choose to outsource the social media customer service of your organization to Digital Customer Care Company, you can trust that the buzz<\/em> around your organization is constantly monitored. Responding quickly and properly is part of our service.<\/p>\n

We take care of your Facebook<\/a>, Twitter<\/a>, and Instagram<\/a> accounts, but we also handle WhatsApp<\/a> and Messenger<\/a>. We answer messages in a way that appeals to your target audience and that suits your brand. Before we take over your social media customer service, we first immerse ourselves in your company. What kind of brand do you have, what\u2019s your corporate identity<\/em>, who is your target audience and how should we approach them? We adapt our web strategy to these matters.<\/p>\n

Our social media customer service team immediately takes action, even when we see people talking about you outside of your own pages. We monitor all signals relating to your organization on social media. Through personal contact with your customers, you show that you are a company that listens to its customers, thinks along, and empathizes. Read more about our methods<\/a>.[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_single_image image=”1457″ img_size=”medium” alignment=”center”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1537510132119{padding-top: 40px !important;padding-bottom: 30px !important;}”][vc_column]

Why Digital Customer Care Company?<\/h2><\/header>[vc_row_inner css=”.vc_custom_1536216404696{padding-top: 40px !important;}” el_class=”custom-ico-headins”][vc_column_inner width=”1\/4″]
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Experts in social media customer service<\/h4>

We focus exclusively on online dialogues with your customers. We don\u2019t do social media marketing and don\u2019t create content.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Our passion<\/h4>

Our passion<\/a> is helping customers. This is our core activity.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Excellent customer experience<\/h4>

We work with a professional, well-trained team that delivers an excellent customer experience<\/a>.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Service Level Agreement<\/h4>

We have the toughest SLA<\/a> in the industry. We guarantee an average response time of no more than 15 minutes. If we don\u2019t meet these standards, we\u2019ll refund you!<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1536216409502{padding-top: 40px !important;}” el_class=”custom-ico-headins”][vc_column_inner width=”1\/4″]

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Multilingual<\/h4>

We work with an international<\/a> team and provide live chat in Dutch, English, German, French, Arabic, Italian, Portuguese, and Spanish.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Omnichannel<\/h4>

We support many communication channels<\/a>, including: email, live chat, Facebook, Twitter, and Whatsapp.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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The best technology<\/h4>

We exclusively work with advanced technology<\/a> that enables us to efficiently pick up signals about your brand on social media incredibly fast.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Extended business hours<\/h4>

We\u2019re open 24 hours a day<\/a>, 7 days a week, 365 days a year!<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” el_class=”website-cover-image” css=”.vc_custom_1555474045984{margin-top: -50px !important;background-image: url(https:\/\/www.digitalcustomercare.eu\/wp-content\/uploads\/2019\/04\/MG_9382S-1-e1555473933632.jpg?id=2200) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/2″][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1555396346959{margin-top: 50px !important;}”][vc_column width=”1\/2″][vc_column_text] What is social media customer service? 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