{"id":28590,"date":"2021-04-22T12:30:19","date_gmt":"2021-04-22T10:30:19","guid":{"rendered":"https:\/\/www.digitalcustomercare.eu\/outsource-customer-service\/"},"modified":"2023-07-21T10:29:15","modified_gmt":"2023-07-21T08:29:15","slug":"outsource-customer-service","status":"publish","type":"page","link":"https:\/\/www.digitalcustomercare.eu\/en\/outsource-customer-service\/","title":{"rendered":"Outsource customer service"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” el_class=”website-cover-image” css=”.vc_custom_1555472013862{margin-top: -50px !important;background-image: url(https:\/\/www.digitalcustomercare.eu\/wp-content\/uploads\/2019\/04\/MG_9661SD-e1555471898415.jpg?id=2157) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/2″]

Outsource customer service<\/h1>
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Digital Customer Care Company is a leading contact centre with customer service staff working for a variety of clients.<\/h6><\/header>[\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1555381799782{margin-top: 50px !important;}”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Incoming call centre services<\/h2>\n

Of all means of communication, the telephone is the most preferred, especially when it comes to customer-business interaction. It is much quicker and more personal to discuss the issue with a friendly customer service representative than filling in a contact form.<\/p>\n

How can we help you?<\/h2>\n

Not all companies have the time and resources to have a well-equipped, multilingual inbound call centre. This is where we can help. We offer inbound call centre services to help companies handle their customers’ problems and deliver a superior customer experience. In many different languages<\/a>! A lot of companies have already discovered the benefits of using outsourced inbound call centre solutions.<\/p>\n

What is our mission?<\/h2>\n

To deliver ideal customer service solutions to suit your organisation. If you want to spend more time achieving your business goals, leave answering phone calls, handling chats, direct messages on social media and emails to our company’s professional customer service staff.<\/p>\n

Inbound customer service scalable to your needs<\/h2>\n

We understand that no two businesses are the same. Every organisation is unique and its customers have specific needs. Therefore, our inbound customer service does not offer standard solutions. We develop a specific approach that suits your industry.<\/p>\n

You can rest assured that the agents handling inbound calls will provide your customers with accurate information and suggest the most appropriate solution to their problems.<\/p>\n

Why outsource customer service?<\/h2>\n

If you are looking for flexible and functional inbound call management, our company is exactly what you are looking for. With our services, you will improve customer relations, save time, reduce operational costs and, of course, increase your revenue. Solve customer problems quickly and easily with us by your side.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ el_class=”left-column-page”][vc_single_image image=”2066″ img_size=”medium”][vc_column_text]<\/p>\n

Why our customers choose us<\/h2>\n

We relieve you of customer requests by managing the customer service team, taking back-office routine out of your hands and providing emotional peace of mind.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1537510132119{padding-top: 40px !important;padding-bottom: 30px !important;}”][vc_column]

Why Digital Customer Care Company?<\/h2><\/header>[vc_row_inner css=”.vc_custom_1536216404696{padding-top: 40px !important;}” el_class=”custom-ico-headins”][vc_column_inner width=”1\/4″]
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Our passion<\/h4>

Our passion<\/a> is helping customers. That’s why it is our core business<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Excellent customer experience<\/h4>

We work with a professional team which, with thorough training, will speak to your customers, delivering an excellent customer experience<\/a><\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Service Level Agreement<\/h4>

We have the strongest SLA<\/a> in the industry. We guarantee response times for different channels. With money back guarantees!<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Learn & improve<\/h4>

Agents are constantly improving their skills and staying abreast of your products.<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1536216409502{padding-top: 40px !important;}” el_class=”custom-ico-headins”][vc_column_inner width=”1\/4″]

<\/i>

Multilingual<\/h4>

We work with an international<\/a> team and provide our services in Dutch, English, German, French, Italian, Portuguese, Arabic and Spanish.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Omnichannel<\/h4>

We support many communication channels<\/a>, including email, Facebook, Twitter, Whatsapp and of course live chat<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Extended opening hours<\/h4>

We are open 24 hours a day<\/a>, 7 days a week, 365 days a year!<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

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Optimised for ecommerce<\/h4>

Pre-selling, upselling, cross-selling, order processing, returns and all other activities for ecommerce companies.<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1632773686107{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_separator color=”black”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_single_image image=”33115″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”2\/3″][vc_column_text]Digital Customer Care Company’s exceptional agents ensure our customers feel valued and delighted, setting a new standard for cosmetic industry care.<\/em><\/p>\n

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Karel Videck\u00fd \u2013 Bloom Organics<\/strong><\/p>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_single_image image=”33120″ img_size=”full”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1632773686107{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_separator color=”black”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_single_image image=”454″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”2\/3″][vc_column_text]With Digital Customer Care Company, we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day and in 5 different languages!<\/em><\/p>\n

Johan van de Water – Nooteboom Trailers<\/strong>[\/vc_column_text][vc_single_image image=”456″ img_size=”full”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1632773686107{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_separator color=”black”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_single_image image=”29498″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”2\/3″][vc_column_text]Digital Customer Care Company enables visitors in our webshop to interact with our company during but also outside office hours. We use their professional agents who respond to our visitors’ queries and try to convert them into customers, thus improving our conversion rate.\u00a0<\/em><\/p>\n

Nico Veldkamp – EP<\/strong>[\/vc_column_text][vc_single_image image=”29508″ img_size=”medium”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1632773686107{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_separator color=”black”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1636442624955{padding-bottom: 25px !important;}”][vc_column width=”1\/3″][vc_single_image image=”29823″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”2\/3″][vc_column_text]As a US company expanding into Europe, we needed a strong partner with the ability to handle calls in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing a great job.<\/em><\/p>\n

Ricardo Correia – Strider Bikes<\/strong>[\/vc_column_text][vc_single_image image=”29819″ img_size=”medium”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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