{"id":32203,"date":"2022-10-25T12:48:04","date_gmt":"2022-10-25T10:48:04","guid":{"rendered":"https:\/\/www.digitalcustomercare.eu\/?page_id=32203"},"modified":"2023-09-26T13:23:36","modified_gmt":"2023-09-26T11:23:36","slug":"outsourcing-level-1-l1-technical-support","status":"publish","type":"page","link":"https:\/\/www.digitalcustomercare.eu\/en\/outsourcing-level-1-l1-technical-support\/","title":{"rendered":"Outsourcing level 1 (L1) technical support"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” el_class=”website-cover-image” css=”.vc_custom_1555472013862{margin-top: -50px !important;background-image: url(https:\/\/www.digitalcustomercare.eu\/wp-content\/uploads\/2019\/04\/MG_9661SD-e1555471898415.jpg?id=2157) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/2″]

Outsource level 1 (L1) technical support<\/h1>
<\/div><\/div>
Our technical support is solidly built upon a high-performance, process-driven team. How can we help you?<\/h6><\/header>[\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1555381799782{margin-top: 50px !important;}”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

24\/7 Technical Support<\/h2>\n

Digital Customer Care Company has a vast experience in providing outsourced technical support services to companies in Europe, the US and Canada. With a strong professional background, well trained agents, and innovation, we can deliver impeccable outcomes under highly competitive market challenges.<\/p>\n

We offer skilled & tech-oriented agents, smart management, and a solid background to help you quickly cover any requests from your clients. Our tech specialists work with companies across different industries, supporting their desire to deliver excellent customer experience.<\/p>\n

Serve your customers’ most challenging requests with ease<\/h2>\n

We’ve resolved hundreds of thousands of technical support contacts for companies worldwide through live chat, email and phone support. With a 100% university educated, technically skilled team, we’re prepared for any customer challenge – no matter how complex.<\/p>\n

What will our L1 technical support team do for you?<\/h2>\n
    \n
  • Provide omni-channel support (via phone, email\/ticket, chat, social media).<\/li>\n
  • Ask customers targeted questions to understand the root of the problem.<\/li>\n
  • Research and identify solutions to SaaS software usage issues.<\/li>\n
  • Troubleshoot and triage technical issues.<\/li>\n
  • Properly escalate unresolved issues to appropriate internal teams, such as the L2 support team or software developers.<\/li>\n
  • Resolve issues and debugging requests.<\/li>\n
  • Ensure all issues are properly logged.<\/li>\n
  • Speak to customers to quickly get to the root of their problem.<\/li>\n
  • Provide timely and accurate customer feedback.<\/li>\n
  • Follow up with customers to ensure the problem is resolved.<\/li>\n
  • Support the roll-out of new applications.<\/li>\n
  • Provide support in the form of procedural documentation.<\/li>\n
  • Manage multiple cases at one time.<\/li>\n
  • Become a product expert and constantly grow.<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_column][vc_column width=”1\/3″ el_class=”left-column-page”][vc_single_image image=”2065″ img_size=”medium”][vc_column_text]<\/p>\n

    Why our customers choose us<\/h2>\n

    We relieve you of helpdesk requests by managing the technical support team, taking back-office routine out of your hands and providing emotional peace of mind.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1537510132119{padding-top: 40px !important;padding-bottom: 30px !important;}”][vc_column]

    Why Digital Customer Care Company?<\/h2><\/header>[vc_row_inner css=”.vc_custom_1536216404696{padding-top: 40px !important;}” el_class=”custom-ico-headins”][vc_column_inner width=”1\/4″]
    <\/i>

    Our passion<\/h4>

    Our passion is helping customers. That’s why it is our core business<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

    <\/i>

    Excellent customer experience<\/h4>

    We work with a professional team which, with thorough training, will speak to your customers, delivering an excellent customer experience<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

    <\/i>

    Service Level Agreement<\/h4>

    We have the strongest SLA in the industry. We guarantee a maximum response time of 30 seconds. If not, we’ll give you your money back!<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

    <\/i>

    Learn & improve<\/h4>

    Agents are constantly improving their skills and staying abreast of your products.<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1536216409502{padding-top: 40px !important;}” el_class=”custom-ico-headins”][vc_column_inner width=”1\/4″]

    <\/i>

    Multilingual<\/h4>

    We work with an international team and provide our services in Dutch, English, German, French, Italian, Portuguese, Arabic and Spanish.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

    <\/i>

    Omnichannel<\/h4>

    We support many communication channels, including email, Facebook, Twitter, Whatsapp and of course live chat<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

    <\/i>

    Extended service hours<\/h4>

    We are open 24 hours a day, 7 days a week, 365 days a year!<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″]

    <\/i>

    Integration with existing teams<\/h4>

    We are a natural extension of your team, integrating with your processes and tools. Whether we handle all of your tech support or a piece of it, our agents become your team.<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1632773686107{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_separator color=”black”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_single_image image=”453″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”2\/3″][vc_column_text]With Digital Customer Care Company, we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day and in 5 different languages!<\/p>\n

    Johan van de Water – Nooteboom Trailers[\/vc_column_text][vc_single_image image=”455″ img_size=”full”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1632773686107{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_separator color=”black”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1636442624955{padding-bottom: 25px !important;}”][vc_column width=”1\/3″][vc_single_image image=”29824″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”2\/3″][vc_column_text]As a US company expanding into Europe, we needed a strong partner with the ability to handle calls in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing a great job.<\/p>\n

    Ricardo Correia – Strider Bikes[\/vc_column_text][vc_single_image image=”29820″ img_size=”medium”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” el_class=”website-cover-image” css=”.vc_custom_1555472013862{margin-top: -50px !important;background-image: url(https:\/\/www.digitalcustomercare.eu\/wp-content\/uploads\/2019\/04\/MG_9661SD-e1555471898415.jpg?id=2157) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/2″][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1555381799782{margin-top: 50px !important;}”][vc_column width=”2\/3″][vc_column_text] 24\/7 Technical Support Digital […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nOutsourcing level 1 (L1) technical support - Digital Customer Care Company<\/title>\n<meta name=\"description\" content=\"24 hours a day, 7 days a week L1 technical support via phone, email\/ticket, chat, social media\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitalcustomercare.eu\/en\/outsourcing-level-1-l1-technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outsourcing level 1 (L1) technical support - 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