Live chat agent

For our clients we proactively welcome visitors on their websites and ask if we can help them find the right information. Through live chat you support visitors as they search, compare, and decide. Strong chats create qualified leads. Our clients include automotive brands, estate agents, IT companies, industrial businesses, web shops, travel agencies, and education providers. By outsourcing live chat to us, they stay focused on their core business.

Chat agents are the front line of our core product and help drive continued growth. We look for people who generate leads for our clients’ sales teams and for our own company through online chat — communicating professionally, building rapport, and passing qualified chats to the client. The role sets the tone for a strong sales experience. You think quickly, multitask, take ownership, and share our passion for exceptional customer service.

You help set up conversations so our clients’ sales teams can follow up easily. You answer product and service questions by chat and nurture visitor interest so they leave contact details. After thorough training you know our clients’ offers well. You may run up to three chats at once and use several systems to answer accurately and capture lead data. The first three months include intensive skills training.

You work online when visitors are on client websites — daytime, evenings, and weekends. Shifts run between 7:00 and midnight, Monday to Sunday, with flexible scheduling. We expect at least 20 hours per week for at least 12 months. For the first weeks you need to be available during office hours for paid training and onboarding. Remote work (especially from home) is a core benefit of the role.

• Work with a team lead on lead-generation targets
• Support small and large businesses depending on complexity and service level
• Qualify prospects through online chat and follow qualification guidelines
• Meet a minimum monthly lead target
• Join mandatory training sessions on site or at client locations
• Email or enter leads into client CRM systems and keep knowledge bases up to date

• Strong written communication and commercial mindset
• Fast, accurate typing (we test on site)
• Excellent Dutch and English spelling and grammar; other languages are a plus
• Reliable attendance and punctuality
• Comfort with multitasking and high-pressure moments
• Independent work habits — important when working from home
• Stable home setup with fast internet
• Available for at least one year

• Pleasant workplace in Amsterdam and option to work from home
• Your own workstation with two large screens
• Thorough training and support from experienced agents and team leads
• Exposure to many industries and clients
• Growth paths after your first year (e.g. team lead or customer success)
• Flexible schedules between 7:00 and midnight, including some evenings and weekends