Ecommerce brands that trust us with their customer service

Digital Customer Care Company has managed outsourced customer service for ecommerce brands across Europe, the United States, and Canada since 2014. Our clients are online retailers and consumer brands who needed their customer service to scale with their growth — without losing the quality their customers expect.

Below are case studies from some of our ecommerce clients, followed by a list of some of the brands we currently work with or have worked with.

Ecommerce brands we work with

Strider Bikes — ecommerce client of Digital Customer Care Company.
Tuur — ecommerce client of Digital Customer Care Company.
EP — ecommerce client of Digital Customer Care Company.
Pip Studio — ecommerce client of Digital Customer Care Company.
HARIO — ecommerce client of Digital Customer Care Company.
Bloom Organics — ecommerce client of Digital Customer Care Company.
Suitup — ecommerce client of Digital Customer Care Company.
Henchman — ecommerce client of Digital Customer Care Company.
Alpine — ecommerce client of Digital Customer Care Company.
Brax — ecommerce client of Digital Customer Care Company.
BioEnex — ecommerce client of Digital Customer Care Company.
Vehikit — ecommerce client of Digital Customer Care Company.

We manage customer service for ecommerce brands across the Netherlands, Belgium, France, Germany, the United Kingdom, the United States, and Canada — across multiple channels, languages, and time zones.

Total customer interactions handled since 2014

1,203,428

0.0%

Customer satisfaction last month

0 seconds

Average live chat response time

0 minutes

Average social media response time

Client case studies

01

Strider Bikes

Sector
Consumer ecommerce — balance bikes for children. US-headquartered, selling globally.
Download case study (PDF)
Challenge
Strider Bikes had sold over three million balance bikes worldwide and was growing rapidly in Europe. Their European customer base spoke multiple languages and expected support in their own language, at the right time. Strider needed a multilingual customer service operation without the complexity of building one internally.
Result
Digital Customer Care Company now manages Strider Bikes' European customer service in six languages — Dutch, English, French, German, Spanish, and Italian — across live chat, email, and social media. Their European customers receive native-language support around the clock, and Strider's team focuses on growth rather than support operations.
Digital Customer Care Company helps us support our growing base of European customers in six languages — at the right time and in their own language.
Ricardo Correia, Managing Director Europe, Strider Bikes
02

Tuur

Sector
Direct-to-consumer ecommerce — premium mattresses. Online retailer.
Download case study (PDF)
Challenge
Tuur, the online mattress brand, needed customer service that matched the premium positioning of their product. Customers asking about a mattress purchase needed reassurance and personalised attention — especially at the high-intent moments in the evening and at weekends when most mattress research happens. Their internal team could not cover these hours consistently.
Result
Digital Customer Care Company provides live chat support for Tuur during peak hours — including evenings and weekends — responding to visitor questions at the moment of highest purchase intent. Tuur can now engage with customers when they are most likely to convert, without extending their internal team's hours.
03

EP:

Sector
Consumer electronics retail — both physical stores and online.
Download case study (PDF)
Challenge
EP:, the consumer electronics retailer, sells products online through EP.nl. Their customers frequently have questions about products — comparing specifications, asking about compatibility, seeking advice before purchase. These questions arrived outside office hours, when the EP: internal team was unavailable, resulting in missed sales opportunities.
Result
Digital Customer Care Company handles live chat for EP: from 7am to 9pm, seven days a week. Questions from customers browsing EP.nl outside office hours are answered in real time by trained agents. Customer satisfaction scores improved and the extended coverage converted evening and weekend browsers into buyers.
Digital Customer Care Company allows visitors to our webshop to contact us during and outside office hours. The chat operators are well trained and communication with Digital Customer Care Company itself runs smoothly and efficiently.
Nico Veldkamp, Product Manager — EP:
04

Bloom Organics

Sector
Direct-to-consumer ecommerce — natural cosmetics.
Download case study (PDF)
Challenge
Bloom Organics is a cosmetics brand with a strong community of loyal customers who care deeply about the brand's values and product quality. They needed a customer service partner whose agents could genuinely embody that brand identity — not just answer tickets, but represent the brand with the same passion their internal team did.
Result
Digital Customer Care Company manages customer service for Bloom Organics with agents trained specifically on the brand's products, values, and tone. Customer satisfaction is consistently high, and the relationship has strengthened Bloom Organics' reputation for genuine, personalised service in the cosmetics sector.
Their exceptional agents embody the passion of our brand, offering empathetic service and deep product knowledge. Together we are setting a new standard for customer care in the cosmetics industry.
Karel Videcký, CEO — Bloom Organics

Want to understand how we maintain this quality at scale? Explore our quality framework.

More client case studies

Download the full PDF for additional clients we work with.

01

Total Gas & Power

Faster, consistent answers for business accounts and prospects across multiple languages.

Download case study (PDF)
02

Cardoen

Seasonal peaks absorbed without long waits — response quality stays stable when volume spikes.

Download case study (PDF)
03

Fortune Coffee

Fewer office coffee issues stuck in the queue; machine and order questions resolved at first contact more often.

Download case study (PDF)
04

Kroftman Structures

DIY buyers get clearer assembly guidance up front — fewer repeat calls about the same build step.

Download case study (PDF)
05

Nooteboom Trailers

Operators back on the road sooner with structured L1 troubleshooting; specialist teams only when truly needed.

Download case study (PDF)
06

Enerpac

Professional users reach a safe, correct resolution faster on tools and hydraulics.

Download case study (PDF)
07

To Tuscany

Smoother guest stays and owner coordination — triage and fixes before small issues become big problems.

Download case study (PDF)
08

Culligan

More service and subscription questions sorted in one conversation; cleaner handoffs when a technician is required.

Download case study (PDF)

Frequently asked questions

Which ecommerce brands does Digital Customer Care Company work with?
Digital Customer Care Company manages customer service for ecommerce brands including Strider Bikes, Tuur, EP, Pip Studio, HARIO, Bloom Organics, Suitup, Henchman, Alpine, Brax, BioEnex, and Vehikit. These are online retailers and consumer brands across Europe, the US, and Canada — selling across channels including Shopify, Amazon, and Bol.com.
What results have your ecommerce clients seen?
Results vary by client and engagement. Strider Bikes now receives native-language customer service across six European languages without managing a multilingual team internally. EP extended their customer service coverage to seven days a week from 7am to 9pm, converting evening and weekend browsers into buyers. Bloom Organics maintains consistently high customer satisfaction scores with agents who communicate in the brand's tone and voice. Tuur receives live chat support during peak hours — evenings and weekends — at the moment of highest purchase intent.
Do you work with ecommerce brands outside the Netherlands?
Yes. Digital Customer Care Company serves ecommerce brands across Europe, the United States, and Canada. Our clients include brands headquartered in the Netherlands, Belgium, the United Kingdom, and the United States. We provide customer service in eight languages — Dutch, English, French, German, Spanish, Italian, Portuguese, and Arabic — which means we can support brands selling into any European market from a single engagement.
How do I get started?
The first step is a conversation. Tell us about your ecommerce operation — your channels, your languages, your ticket volume, and where your current customer service is under pressure. We will come back within one business day with a clear picture of how we would run your support operation. No obligations and no sales pitch.

Ready to become our next success story?

Tell us about your ecommerce business — your channels, your languages, your volume, and where your current customer service is under pressure. We will come back with a clear picture of how we would run it.

Serving ecommerce brands since 2014 · EU infrastructure