This university of applied sciences wanted to make its website more personal and add a low-threshold channel to the existing channels (phone, e-mail) on the site. They […]
This university of applied sciences wanted to make its website more personal and add a low-threshold channel to the existing channels (phone, e-mail) on the site. They […]
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
A study set up by LiveChat Pro among 98 Dutch webshops with live chat shows shocking results. The average live chat operator of a webshop scores a […]
Market research by LiveChat Pro shows that the American company Zendesk, the creator of live chat software Zopim, has the largest market share in the Netherlands with […]
Companies, educational institutions, and other organisations have embraced the Internet to increase their presence and attract customers; all this in an attempt to generate more sales in […]
In late September, we studied the response times through the various communication channels of the 50 largest online retailers from the Twinkle Retail Top 100, which was […]
In late September, we investigated the use of different communication channels by companies in the Twinkle Retail Top 100, a list of the hundred largest online retailers […]
During the first two weeks of this month, we have studied the availability of live chat on 108 Dutch websites. These websites, ranging from webshops and online […]