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Tech support user communities – what are they and should you start one?

30/01/2023 Anthony Carter Technical support Comments Off on Tech support user communities – what are they and should you start one?
Gebruikersgemeenschappen voor technische ondersteuning - wat zijn ze en moet je er een beginnen?

It’s important for your business that your customer body doesn’t just remain a distant audience that listens to your communications and occasionally engages with your technical support […]

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How to measure the effectiveness of your helpdesk

26/01/2023 Anthony Carter Technical support Comments Off on How to measure the effectiveness of your helpdesk
Hoe meet je de effectiviteit van je helpdesk

Effective technical customer support is critical for your business. Your customers want immediate answers whenever they have an issue or problem. If your helpdesk makes their interaction […]

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How to choose the right helpdesk software

29/12/2022 Anthony Carter Best Practices, Technical support Comments Off on How to choose the right helpdesk software
Hoe kies je de juiste helpdesk software?

With a plethora of tech support solutions on offer in the marketplace, choosing one isn’t always straightforward! With each system having its own pros and cons, it […]

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Can (and should) you outsource technical support?

12/12/2022 Anthony Carter Technical support Comments Off on Can (and should) you outsource technical support?
Kun (en moet) je technische ondersteuning uitbesteden?

As a business owner, you understand the importance of providing your customer base with quality helpdesk support. But, with busy schedules and tight budgets, it can be […]

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10 Best Practices for Technical Support

05/12/2022 Anthony Carter Best Practices, Technical support Comments Off on 10 Best Practices for Technical Support
10 best practices voor technische ondersteuning

Competition is a powerful driver in business, and top-notch technical support is a pivotal factor in competing successfully and in retaining customers. Outstanding help desk support means […]

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What is help desk support / technical support?

15/11/2022 Anthony Carter Technical support Comments Off on What is help desk support / technical support?
Wat is helpdeskondersteuning oftewel technische ondersteuning?

A help desk is the generalised term for all the centralised help and technical support that a business offers its customers and staff. Other terms like an […]

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Recent posts
  • Tech support user communities – what are they and should you start one? 30/01/2023
  • How to measure the effectiveness of your helpdesk 26/01/2023
  • What are customer success playbooks, and why are they vital for your business? 12/01/2023
  • How to choose the right helpdesk software 29/12/2022
  • Customer service and support trends for 2023 21/12/2022
  • Can (and should) you outsource technical support? 12/12/2022
  • 10 Best Practices for Technical Support 05/12/2022
  • How Customer Segmentation can help you deliver better service 25/11/2022
  • What is help desk support / technical support? 15/11/2022
  • When is the right time to outsource customer service? 27/10/2022
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