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Leveraging Technology to Improve Customer Service: Tools and Trends to Watch

20/08/2023 Anthony Carter Technology Comments Off on Leveraging Technology to Improve Customer Service: Tools and Trends to Watch
Leveraging Technology to Improve Customer Service: Tools and Trends to Watch

In today’s fast-paced digital landscape, the importance of providing exceptional customer service cannot be overstated. As customers demand seamless and personalized experiences, businesses must adapt and embrace […]

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The Impact of AI on Customer Service: What You Need to Know

14/03/2023 Anthony Carter Customer Service, Technology Comments Off on The Impact of AI on Customer Service: What You Need to Know
De invloed van AI op de klantenservice: wat je moet weten

Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the […]

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Is your Customer Support team ready to serve Siri and Alexa?

10/10/2022 Anthony Carter Technology Comments Off on Is your Customer Support team ready to serve Siri and Alexa?
Is jouw klantenserviceteam klaar voor Siri en Alexa?

Many customers are starting to entrust basic queries to voice assistants, virtual personal assistants, and smart speakers like Siri and Alexa. This means that your CS team […]

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The future of chatbots

19/09/2022 Anthony Carter Technology Comments Off on The future of chatbots
De toekomst van chatbots

What do you think of when you hear the word “chatbot”? If you’re like most people, you probably think of clunky AI programs from the early days […]

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Recent posts
  • Redefining Customer Interaction: The Rise of the Machine Customer 16/01/2024
  • Best Practices for Escalating Issues in a Technical Support Team 23/11/2023
  • Mastering the Art of Customer Service Phone Calls 14/11/2023
  • Personalization at Scale: Tailoring Customer Service for Individual Needs 08/09/2023
  • Crisis Management in Customer Service: Navigating Challenges with Grace 04/09/2023
  • Omnichannel Customer Engagement: Creating Seamless Experiences Across All Touchpoints 04/09/2023
  • Leveraging Technology to Improve Customer Service: Tools and Trends to Watch 20/08/2023
  • Turning Complaints into Opportunities: Effective Strategies for Handling Customer Feedback 07/08/2023
  • Creating Memorable Moments: Designing WOW Experiences for Your Customers 07/08/2023
  • Mastering the Art of Active Listening for Exceptional Customer Service 24/07/2023
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