Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the […]
The Impact of AI on Customer Service: What You Need to Know
Is your Customer Support team ready to serve Siri and Alexa?
Many customers are starting to entrust basic queries to voice assistants, virtual personal assistants, and smart speakers like Siri and Alexa. This means that your CS team […]
The future of chatbots
What do you think of when you hear the word “chatbot”? If you’re like most people, you probably think of clunky AI programs from the early days […]