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What the ‘Great Resignation’ means for your customer service offering

08/12/2021 Anthony Carter Working In Customer Service Comments Off on What the ‘Great Resignation’ means for your customer service offering

What is the Great Resignation? In the continuing uncertainty around going back to work under the lingering shadow of Covid, many industries are experiencing a greater turnover […]

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Have you got what it takes to be a live chat agent?

06/09/2021 Anthony Carter Working In Customer Service Comments Off on Have you got what it takes to be a live chat agent?
Have you got what it takes to be a live chat agent?

Live chat is now the preferred digital contact method for many online customers. 29% of customers indicate they prefer email support, while only 16% show a preference […]

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Recent posts
  • Personalization at Scale: Tailoring Customer Service for Individual Needs 08/09/2023
  • Crisis Management in Customer Service: Navigating Challenges with Grace 04/09/2023
  • Omnichannel Customer Engagement: Creating Seamless Experiences Across All Touchpoints 04/09/2023
  • Leveraging Technology to Improve Customer Service: Tools and Trends to Watch 20/08/2023
  • Turning Complaints into Opportunities: Effective Strategies for Handling Customer Feedback 07/08/2023
  • Creating Memorable Moments: Designing WOW Experiences for Your Customers 07/08/2023
  • Mastering the Art of Active Listening for Exceptional Customer Service 24/07/2023
  • How AI and Automation Are Shaping Customer Service 17/07/2023
  • Unlocking Business Efficiency and Profitability: The Cost-Saving Benefits of Outsourcing Customer Service 10/07/2023
  • How we Build a Customer-Centric Culture 10/07/2023
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