What is the Great Resignation? In the continuing uncertainty around going back to work under the lingering shadow of Covid, many industries are experiencing a greater turnover […]
What the ‘Great Resignation’ means for your customer service offering
Have you got what it takes to be a live chat agent?
Live chat is now the preferred digital contact method for many online customers. 29% of customers indicate they prefer email support, while only 16% show a preference […]