Outsource your 24x7 Emergency Hotline Service

When you need immediate assistance, our 24x7 multilingual emergency hotline service is here to help.

Whether you’re a supplier of critical power systems, a petrochemical/chemical company, or a provider of personal safety monitoring, we offer reliable and secure support to help you manage unexpected incidents.

How We Can Help

Our experienced multilingual operators are available round-the-clock to provide immediate assistance when you need it the most. We use a highly secure call center platform with multiple layers of authentication and encryption to ensure that all conversations are protected from unauthorized access.

Whether you need help with a ransomware attack, a power outage, or a safety incident, we offer tailored solutions to meet your specific needs. Our operators are trained to adhere to strict protocols to maintain the confidentiality and integrity of all calls, and we have implemented several IT security measures to safeguard our operations.

Industries We Serve

Our 24×7 emergency hotline service is suitable for a range of industries, including:

  • Suppliers of critical power systems (for example, for data centers)
  • Petrochemical/chemical companies
  • Suppliers of critical industrial systems and energy systems
  • Road assistance services
  • Risk & crisis management consultancies
  • Service providers of personal safety monitoring

We understand that these industries are often faced with unexpected incidents that require immediate attention. That’s why we offer a reliable and secure emergency hotline service to help you manage these incidents effectively.

Why Choose Us

  • Fast response time: We have a quick response time to incidents, ensuring that you receive timely support when you need it the most.
  • Comprehensive security measures: We have implemented several IT security measures to safeguard our operations, including the latest antivirus and firewall software, strict access controls, and ongoing training for our operators.
  • Experienced operators: Our operators are experienced in handling a range of incidents and are knowledgeable about the latest security best practices.
  • Tailored solutions: We offer tailored solutions to meet the unique needs of each client, ensuring that you receive the support that is best suited for your specific requirements.
  • Professional and reliable service: We provide a professional and reliable service, which is reflected in our commitment to delivering high-quality support to our clients.

When you need immediate assistance, our 24×7 emergency hotline service is here to help. Contact us today to learn more about how we can support your business.

Why our customers choose us

We relieve you of incident management by providing a 24×7 emergency hotline service, taking back-office routine out of your hands and providing emotional peace of mind.

Why Digital Customer Care Company?

Our passion

Our passion is helping customers. That’s why it is our core business

Excellent customer experience

We work with a professional team which, with thorough training, will speak to your customers, delivering an excellent customer experience

Service Level Agreement

We have the strongest SLA in the industry. We guarantee a maximum response time of 30 seconds. If not, we’ll give you your money back!

Learn & improve

Agents are constantly improving their skills and staying abreast of your products.


We work with an international team and provide our services in Dutch, English, German, French, Italian, Portuguese, Arabic and Spanish.


We support many communication channels, including email, Facebook, Twitter, Whatsapp and of course live chat

Extended service hours

We are open 24 hours a day, 7 days a week, 365 days a year!

Integration with existing teams

We are a natural extension of your team, integrating with your processes and tools. Whether we handle all of your tech support or a piece of it, our agents become your team.

With Digital Customer Care Company, we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day and in 5 different languages!

Johan van de Water – Nooteboom Trailers

As a US company expanding into Europe, we needed a strong partner with the ability to handle calls in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing a great job.

Ricardo Correia – Strider Bikes