Portuguese technical support for your users
European and Brazilian Portuguese differ in technical vocabulary. We align agents with Portugal, Brazil, or both — with English escalation notes for your L2 team.
- Native speakers in 8 languages
- 98.5% CSAT
- Under 3% agent turnover
- 24/7 English support
- <1h avg. first response
✓
Native speakers in 8 languages
24/7 English support
98.5% CSAT
Under 3% agent turnover
First-line contacts are handled in the Portuguese variant you prioritise, with product-specific terminology documented during onboarding.
Structured escalation notes are provided in English for your second-line team.
What Portuguese technical support includes
Troubleshooting and setup in European or Brazilian Portuguese
Account, access, and configuration queries
English escalation documentation
Escalation notes are written in English for your L2 team.
Need Portuguese technical support?
Tell us which Portuguese markets you serve and your preferred channels. We will respond with a practical outline.
No obligations. No sales pitch. Just a straight conversation.
Native Portuguese agents · EU infrastructure