Outsource technical support 24x7

Our technical support is solidly built upon a high-performance, process-driven team. How can we help you?

24/7 Technical Support

Digital Customer Care Company has a vast experience in providing outsourced technical support services to companies in Europe, the US and Canada. With a strong professional background, well trained agents, and innovation, we can deliver impeccable outcomes under highly competitive market challenges.

We offer skilled & tech-oriented agents, smart management, and a solid background to help you quickly cover any requests from your clients. Our tech specialists work with companies across different industries, supporting their desire to deliver excellent customer experience.

Serve your customers’ most challenging requests with ease

We’ve resolved hundreds of thousands of technical support contacts for companies worldwide through live chat, email and phone support. With a 100% university educated, technically skilled team, we’re prepared for any customer challenge – no matter how complex.

Already have a system in place?

We have vast experience in many support platforms and have listed the most used ones below. If the tool you use isn’t listed, we will ensure we spend time getting to know it during the onboarding phase to ensure your exact requirements are met.

  • Salesforce Service Cloud
  • Zendesk
  • Intercom
  • Freshdesk
  • Groove
  • Gorgias
  • JIRA
  • Help Scout
  • Front… and many more!

Our onboarding process will ensure you’re set up for success on any system you use.

Why our customers choose us

We relieve you of helpdesk requests by managing the technical support team, taking back-office routine out of your hands and providing emotional peace of mind.

L1 technical support

Level 1 Tech Support Services offer users a direct support from an agent attending a call, email, or live chat. L1 Technical Support provides basic support, helps in resolving troubleshooting, and figuring out the underlying problem. The support services deal with hardware & software troubleshooting, ticket management, etc.

L2 technical support

Level 2 Tech Support Services cover complex or hard to solve problems. Agents have in-depth understanding of company’s products and services. They follow-up inquiries from L1 agents. The support services include troubleshooting/resolution, configuration management, etc.

Why Digital Customer Care Company?

Our passion

Our passion is helping customers. That’s why it is our core business

Excellent customer experience

We work with a professional team which, with thorough training, will speak to your customers, delivering an excellent customer experience

Service Level Agreement

We have the strongest SLA in the industry. We guarantee a maximum response time of 30 seconds. If not, we’ll give you your money back!

Learn & improve

Agents are constantly improving their skills and staying abreast of your products.


We work with an international team and provide our services in Dutch, English, German, French, Italian, Portuguese, Arabic and Spanish.


We support many communication channels, including email, Facebook, Twitter, Whatsapp and of course live chat

Extended service hours

We are open 24 hours a day, 7 days a week, 365 days a year!

Integration with existing teams

We are a natural extension of your team, integrating with your processes and tools. Whether we handle all of your tech support or a piece of it, our agents become your team.

With Digital Customer Care Company, we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day and in 5 different languages!

Johan van de Water – Nooteboom Trailers

As a US company expanding into Europe, we needed a strong partner with the ability to handle calls in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing a great job.

Ricardo Correia – Strider Bikes