24/7 Technical Support
Digital Customer Care Company has a vast experience in providing outsourced technical support services to companies in Europe, the US and Canada. With a strong professional background, well trained agents, and innovation, we can deliver impeccable outcomes under highly competitive market challenges.
We offer skilled & tech-oriented agents, smart management, and a solid background to help you quickly cover any requests from your clients. Our tech specialists work with companies across different industries, supporting their desire to deliver excellent customer experience.
Serve your customers’ most challenging requests with ease
We’ve resolved hundreds of thousands of technical support contacts for companies worldwide through live chat, email and phone support. With a 100% university educated, technically skilled team, we’re prepared for any customer challenge – no matter how complex.
Already have a system in place?
We have vast experience in many support platforms and have listed the most used ones below. If the tool you use isn’t listed, we will ensure we spend time getting to know it during the onboarding phase to ensure your exact requirements are met.
- Salesforce Service Cloud
- Help Scout
- Front… and many more!
Our onboarding process will ensure you’re set up for success on any system you use.
Why our customers choose us
We relieve you of helpdesk requests by managing the technical support team, taking back-office routine out of your hands and providing emotional peace of mind.
L1 technical support
Level 1 Tech Support Services offer users a direct support from an agent attending a call, email, or live chat. L1 Technical Support provides basic support, helps in resolving troubleshooting, and figuring out the underlying problem. The support services deal with hardware & software troubleshooting, ticket management, etc.
L2 technical support
Level 2 Tech Support Services cover complex or hard to solve problems. Agents have in-depth understanding of company’s products and services. They follow-up inquiries from L1 agents. The support services include troubleshooting/resolution, configuration management, etc.
With Digital Customer Care Company, we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day and in 5 different languages!
Johan van de Water – Nooteboom Trailers
As a US company expanding into Europe, we needed a strong partner with the ability to handle calls in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing a great job.
Ricardo Correia – Strider Bikes