Pip Studio, the lifestyle brand, needed visitors on their webshop to reach a real person when product or order questions mattered — including evenings and weekends when their internal team was offline. We handle live chat from 7am to 9pm, seven days a week. Routine order and availability questions can be resolved quickly; when a customer needs detailed product advice or a personalised recommendation, the conversation escalates to a trained agent with full context — the same handoff model we use when a chatbot reaches its limits.
