Outsource level 1 (L1) technical support
Our technical support is solidly built upon a high-performance, process-driven team. How can we help you?
24/7 Technical Support
Digital Customer Care Company has a vast experience in providing outsourced technical support services to companies in Europe, the US and Canada. With a strong professional background, well trained agents, and innovation, we can deliver impeccable outcomes under highly competitive market challenges.
We offer skilled & tech-oriented agents, smart management, and a solid background to help you quickly cover any requests from your clients. Our tech specialists work with companies across different industries, supporting their desire to deliver excellent customer experience.
Serve your customers’ most challenging requests with ease
We’ve resolved hundreds of thousands of technical support contacts for companies worldwide through live chat, email and phone support. With a 100% university educated, technically skilled team, we’re prepared for any customer challenge – no matter how complex.
What will our L1 technical support team do for you?
- Provide omni-channel support (via phone, email/ticket, chat, social media).
- Ask customers targeted questions to understand the root of the problem.
- Research and identify solutions to SaaS software usage issues.
- Troubleshoot and triage technical issues.
- Properly escalate unresolved issues to appropriate internal teams, such as the L2 support team or software developers.
- Resolve issues and debugging requests.
- Ensure all issues are properly logged.
- Speak to customers to quickly get to the root of their problem.
- Provide timely and accurate customer feedback.
- Follow up with customers to ensure the problem is resolved.
- Support the roll-out of new applications.
- Provide support in the form of procedural documentation.
- Manage multiple cases at one time.
- Become a product expert and constantly grow.
Why our customers choose us
We relieve you of helpdesk requests by managing the technical support team, taking back-office routine out of your hands and providing emotional peace of mind.
Why Digital Customer Care Company?
With Digital Customer Care Company, we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day and in 5 different languages!
Johan van de Water – Nooteboom Trailers
As a US company expanding into Europe, we needed a strong partner with the ability to handle calls in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing a great job.
Ricardo Correia – Strider Bikes