Outsource live chat

Digital Customer Care Company is a leading live chat contact centre with live chat operators working for a variety of clients.

Every company is looking for ways to differentiate itself from the competition. Customers expect to be able to use multiple communication channels to communicate with businesses. Live chat is at the top of that list. Digital Customer Care Company is a leading managed live chat service provider with live chat operators working for a variety of clients, from retailers to IT companies, to educational institutions and car dealers.

What problem do you have?

You don’t have available employees to operate live chat.
Your employees are not trained to have fast but engaging live chat conversations with customers.
You don’t have the right employees to provide a high-quality live chat service with fast response times to your customers and prospects.
You don’t have any employees who can operate the live chat outside of office hours.
You already have live chat, but the conversations don’t lead to the desired results.
You have already outsourced live chat, but the quality of the conversations is disappointing.
You outsource live chat, but the quality of the conversations is disappointing.

What do we do?

We boost your conversion rates with our great sales and customer service representatives. We work 24 hours a day, 365 days a year. Including weekends!

Why Digital Customer Care Company?

Experts in live chat

We focus exclusively on online dialogues with your customers. Via live chat, but also via social media.

Our passion

Our passion is helping customers. This is our core activity.

Excellent customer experience

We work with a professional, well-trained team that delivers an excellent customer experience.

Service Level Agreement

We have the toughest SLA in the industry. We guarantee an average response time of no more than 30 seconds. If we don’t meet these standards, we’ll refund you!

Multilingual

We work with an international team and provide live chat in Dutch, English, German, French, Arabic, Italian, Portuguese, and Spanish.

Omnichannel

We support many communication channels, including: email, Facebook, Twitter, and of course, live chat.

The best technology

The advanced technology we use allows us to quickly pick up and handle social media messages about your brand efficiently and to invite your website visitors to a conversation at the right time in their online customer journey.

Extended business hours

We’re open 24 hours a day, 7 days a week, 365 days a year!

Choose your department

E-commerce

Using live chat to increase conversions on your website.

Customer service

Increase customer satisfaction and loyalty with the services of Digital Customer Care Company.

Marketing

Generate leads on your website using our managed live chat.

With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day, and in 5 different languages!

Johan van de Water – Nooteboom Trailers

Digital Customer Care Company enables visitors in our webshop to have contact with our company during but also outside of office hours. We use their professional chat operators who respond to questions from our visitors and try to convert them into customers and thus improve our conversion rate.

Nico Veldkamp – EP

As a US company expanding into Europe, we needed a strong partner with the ability to handle chat conversations in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing an awesome job.

Ricardo Correia – Strider Bikes