Every company is looking for ways to differentiate itself from the competition. Customers expect to be able to use multiple communication channels to communicate with businesses. Live chat is at the top of that list. Digital Customer Care Company is a leading managed live chat service provider with live chat operators working for a variety of clients, from retailers to IT companies, to educational institutions and car dealers.
What problem do you have?
- You don’t have available employees to operate live chat.
- Your employees are not trained to have fast but engaging live chat conversations with customers.
- You don’t have the right employees to provide a high-quality live chat service with fast response times to your customers and prospects.
- You don’t have any employees who can operate the live chat outside of office hours.
- You already have live chat, but the conversations don’t lead to the desired results.
- You have already outsourced live chat, but the quality of the conversations is disappointing.
- You outsource live chat, but the quality of the conversations is disappointing.
What do we do?
We boost your conversion rates with our great sales and customer service representatives. We work 24 hours a day, 365 days a year. Including weekends!
With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day, and in 5 different languages!
Johan van de Water – Nooteboom Trailers
Digital Customer Care Company enables visitors in our webshop to have contact with our company during but also outside of office hours. We use their professional chat operators who respond to questions from our visitors and try to convert them into customers and thus improve our conversion rate.
Nico Veldkamp – EP
As a US company expanding into Europe, we needed a strong partner with the ability to handle chat conversations in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing an awesome job.
Ricardo Correia – Strider Bikes