As your business grows, you’ll find that your customers’ needs change slowly, but surely. It can sometimes be difficult for companies to respond directly to these types of developments. So it’s important to have a contact centre that can grow with your business.
At Digital Customer Care Company we know how difficult it can be to find the right people for your digital customer care. As a contact centre, this is exactly what we do. We determine the size of the contact centre and find the right people for it. Because we have a large team, we can easily deploy more people when you need them and transfer people to another project in times where you need less support. This way you can concentrate on selling your service or product.
Does this sound familiar?
- You don’t know how many contact requests to expect.
- You don’t know how many people to deploy.
- You can’t find the right people with the right skills.
It’s always a good idea to start small. That way you don’t have to spend a lot of money on expensive infrastructures and extra staff. Even if you decide to set up a small-scale contact centre yourself. After all, it always requires a certain investment, which is sometimes difficult or slow to earn back. By using a specialized contact centre you save yourself these costs and you can work cost-efficiently from the start.
By outsourcing when you can’t set up a fully-fledged contact centre yet, you always pay only for what you actually use. And when your business grows, you can still decide to move everything in-house and purchase all the necessary resources.
For many companies, growth also means an expansion abroad. When expanding, the strategy must be adjusted accordingly. If you offer your products and services abroad, or to international companies in the Netherlands, you can opt for our multilingual services.
This is how it works
We start with three chat agents for each new customer. We provide proper training so that they know everything about your company, your products, and your policy. We have given the same training to employees of companies such as LeasePlan Bank, Hewlett Packard Enterprise and Mediq, so that their own agents can (continue to) deliver good quality work. We do this together with you so that the agents know everything about your company and products.
If at any point we need more agents for your company, we will reassess the arrangement, and see if we can move some things around. We may decide to add a new team member. In this way, we grow together with each customer.