Though it’s not always necessary, 24/7 service is exactly what Digital Customer Care Company strives for.
We do this because an important part of the customer experience is the accessibility of the company. After all, the customer has a busy life. School, work and children take up most of the customer’s day. And it’s difficult to plan our day around other things, so the other things have to be planned around our day. In addition, you may have customers who live and work in different time zones.
Sometimes, it can be difficult to provide live chat services in the evenings and on weekends. Many companies can’t keep their offices open at the right times, even if it’s important for them to do so.
That’s why we offer live chat and social media customer service 24 hours a day, 7 days a week, 365 days a year.
Available 24/7 = happy customers
Extended opening hours result in additional costs that may not make it worthwhile to stay open longer.
Outsourcing is the perfect solution. With outsourcing, you don’t have to hire extra staff and you avoid extra office costs, but you still get to be available 24/7!
Contacting a business is not a priority, but sometimes it has to be done. Therefore, it’s important that customers can reach companies as effortlessly as possible. This is something you have to take care of. It allows the customer to decide how and when to contact you. Make sure you adjust your opening hours to the customer’s schedule. We are more than happy to help companies that struggle with this.
It would be ideal to be available every day and every night, because that’s what really makes your customers happy. But 24/7 availability is not always necessary and usually a chat service from early in the morning until a certain time in the evening is sufficient. That’s why we offer services for companies with customers in the UK and Ireland and the rest of Europe from 7 am till midnight, so that you can be reached outside normal office hours. And for companies with customers in other time zones, we offer our services 24 hours a day. For both options, we work 365 days a year!
A happy customer
Always being available gets you satisfied customers. And customers are exactly what a company is all about. Because, without customers there is no profit. So give your customers what they expect.
No follow-up necessary
Issues are often resolved immediately through digital contact. As a result, follow-up by phone or e-mail the next day is no longer necessary.
Your customers are your ambassadors. A good and fast service keeps them satisfied, keeps them coming back, and makes them recommend your company to others.