Outsource customer service

Digital Customer Care Company is a leading contact centre with customer service staff working for a variety of clients.

Incoming call centre services

Of all means of communication, the telephone is the most preferred, especially when it comes to customer-business interaction. It is much quicker and more personal to discuss the issue with a friendly customer service representative than filling in a contact form.

How can we help you?

Not all companies have the time and resources to have a well-equipped, multilingual inbound call centre. This is where we can help. We offer inbound call centre services to help companies handle their customers’ problems and deliver a superior customer experience. In many different languages! A lot of companies have already discovered the benefits of using outsourced inbound call centre solutions.

What is our mission?

To deliver ideal customer service solutions to suit your organisation. If you want to spend more time achieving your business goals, leave answering phone calls, handling chats, direct messages on social media and emails to our company’s professional customer service staff.

Inbound customer service scalable to your needs

We understand that no two businesses are the same. Every organisation is unique and its customers have specific needs. Therefore, our inbound customer service does not offer standard solutions. We develop a specific approach that suits your industry.

You can rest assured that the agents handling inbound calls will provide your customers with accurate information and suggest the most appropriate solution to their problems.

Why outsource customer service?

If you are looking for flexible and functional inbound call management, our company is exactly what you are looking for. With our services, you will improve customer relations, save time, reduce operational costs and, of course, increase your revenue. Solve customer problems quickly and easily with us by your side.

Why our customers choose us

We relieve you of customer requests by managing the customer service team, taking back-office routine out of your hands and providing emotional peace of mind.

Why Digital Customer Care Company?

Our passion

Our passion is helping customers. That’s why it is our core business

Excellent customer experience

We work with a professional team which, with thorough training, will speak to your customers, delivering an excellent customer experience

Service Level Agreement

We have the strongest SLA in the industry. We guarantee a maximum response time of 30 seconds. If not, we’ll give you your money back!

Learn & improve

Agents are constantly improving their skills and staying abreast of your products.

Multilingual

We work with an international team and provide our services in Dutch, English, German, French, Italian, Portuguese, Arabic and Spanish.

Omnichannel

We support many communication channels, including email, Facebook, Twitter, Whatsapp and of course live chat

Extended opening hours

We are open 24 hours a day, 7 days a week, 365 days a year!

Optimised for ecommerce

Pre-selling, upselling, cross-selling, order processing, returns and all other activities for ecommerce companies.

With Digital Customer Care Company, we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day and in 5 different languages!

Johan van de Water – Nooteboom Trailers

Digital Customer Care Company enables visitors in our webshop to interact with our company during but also outside office hours. We use their professional agents who respond to our visitors’ queries and try to convert them into customers, thus improving our conversion rate. 

Nico Veldkamp – EP

As a US company expanding into Europe, we needed a strong partner with the ability to handle calls in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing a great job.

Ricardo Correia – Strider Bikes