Outsource customer service

Digital Customer Care Company is a leading contact centre with customer service staff working for a variety of clients.

Inbound call centre services

Of all means of communication, the telephone is the most preferred, especially when it comes to customer and business interaction. It is much quicker and more personal to discuss the issue with a friendly customer service representative than filling out a contact form.

How can we help your business?

Not all companies have the time and resources to have a well-equipped, multilingual inbound call centre. This is where we can help. We offer inbound call centre services to help businesses address their customers’ issues and deliver a superior customer experience. In many different languages! Many companies have already discovered the benefits of using outsourced inbound call centre solutions.

What is our mission?

To deliver ideal customer service solutions that fit your organisation. If you want to spend more time achieving your business goals, leave the answering of phone calls, the handling of chats, direct messages on social media and emails to our company’s professional customer service agents. Yes, we support more channels than just telephone.

Inbound customer service scalable to your needs

We understand that no two businesses are the same. Every organisation is unique and its customers have specific needs. Therefore, our inbound customer service does not offer standard solutions. We develop a specific approach that fits your industry.

You can rest assured that the agents handling the inbound calls will provide your customers with accurate information and suggest the most appropriate solution to their problems.

Why outsource customer service?

If you are looking for flexible and functional inbound call management, our company is just what you are looking for. With our services you will improve customer relations, save time, reduce operational costs and, of course, increase your turnover. Solve customer problems quickly and easily with us at your side.

Why our customers choose us

We relieve you of customer requests by managing the customer service team, offloading back-office routine and providing emotional peace of mind.

Why Digital Customer Care Company?

Our passion

Our passion is helping customers. This is our core activity.

Excellent customer experience

We work with a professional, well-trained team that delivers an excellent customer experience.

Service Level Agreement

We have the toughest SLA in the industry. We guarantee an average response time of no more than 30 seconds. If we don’t meet these standards, we’ll refund you!

Learn & improve

Agents constantly improve their skills and stay abreast of your products.

Multilingual

We work with an international team and provide live chat in Dutch, English, German, French, Italian, Portuguese, and Spanish.

Omnichannel

We support many communication channels, including: email, Facebook, Twitter, and of course, live chat.

Extended business hours

We’re open 24 hours a day, 7 days a week, 365 days a year!

E-commerce optimised

Pre-selling, upselling, cross-selling, order processing, returns and all other activities for online retailers.

With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day, and in 5 different languages!

Johan van de Water – Nooteboom Trailers