Inbound call centre services
Of all means of communication, the telephone is the most preferred, especially when it comes to customer and business interaction. It is much quicker and more personal to discuss the issue with a friendly customer service representative than filling out a contact form.
How can we help your business?
Not all companies have the time and resources to have a well-equipped, multilingual inbound call centre. This is where we can help. We offer inbound call centre services to help businesses address their customers’ issues and deliver a superior customer experience. In many different languages! Many companies have already discovered the benefits of using outsourced inbound call centre solutions.
What is our mission?
To deliver ideal customer service solutions that fit your organisation. If you want to spend more time achieving your business goals, leave the answering of phone calls, the handling of chats, direct messages on social media and emails to our company’s professional customer service agents. Yes, we support more channels than just telephone.
Inbound customer service scalable to your needs
We understand that no two businesses are the same. Every organisation is unique and its customers have specific needs. Therefore, our inbound customer service does not offer standard solutions. We develop a specific approach that fits your industry.
You can rest assured that the agents handling the inbound calls will provide your customers with accurate information and suggest the most appropriate solution to their problems.
Why outsource customer service?
If you are looking for flexible and functional inbound call management, our company is just what you are looking for. With our services you will improve customer relations, save time, reduce operational costs and, of course, increase your turnover. Solve customer problems quickly and easily with us at your side.
Why our customers choose us
We relieve you of customer requests by managing the customer service team, offloading back-office routine and providing emotional peace of mind.
With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day, and in 5 different languages!
Johan van de Water – Nooteboom Trailers
Digital Customer Care Company enables visitors in our webshop to have contact with our company during but also outside of office hours. We use their professional agents who respond to questions from our visitors and try to convert them into customers and thus improve our conversion rate.
Nico Veldkamp – EP
As a US company expanding into Europe, we needed a strong partner with the ability to handle conversations in multiple languages in a professional manner. We found Digital Customer Care Company and so far they are doing an awesome job.
Ricardo Correia – Strider Bikes