More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]
10 customer service statistics to guide your 2022 support strategy
How Customer Experience (CX) affects purchasing decisions
In a world still feeling its way through the changes caused by the pandemic, it’s now even more crucial to establish how Customer Experience (CX) influences buying […]
What will customer service look like in 2025?
With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed […]
Top tips for handling customer support this festive season
The festive season is an exciting time for businesses, but it is also a challenging one. It brings a greater volume of business which is, of course, […]
Top 10 Live Chat Etiquette Rules
A good live chat function is an important part of ensuring your customers receive the great CX they’re entitled to. There are impressive stats supporting the benefits […]
How to create a great customer service policy
Having a customer service policy ensures that all your employees know exactly what is expected of them, and provides guidelines on how to deliver excellent customer service. Many […]
7 top tips for after-hours customer support
If top-quality customer service is the engine that propels your business forward, then after-hour support is one of its more important gears! The average business day ends […]
When customers attack!
Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can […]
10 ways psychology can help you deliver better customer service
Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]
Tips for expanding your business into Italy
There are many good reasons for expanding into Italy. Apart from its vast cultural and historic significance, it’s a huge market for luxury brands, and has enormous […]