With the largest national economy and population in Europe, it’s hardly surprising that brands look to expand into Das Land der Dichter und Denker. However, the economy […]
Tips for expanding your business into Germany
11 Tips for expanding your business internationally
Expanding your business abroad is frequently a smart business move to increase sales, grow your global presence, and stay ahead of the competition. However, it would be […]
How to inspire customer loyalty
On average, it costs a brand five times more to recruit a new customer than it does to retain an existing one. In addition, highly engaged customers […]
Personalization vs privacy – finding the balance with your customers’ data
With businesses placing more and more emphasis on customer-centric policies, personalizing the customers’ shopping experience is very much a must these days. This not only keeps the […]
10 of the best ways to get customer feedback
To plan the most effective online strategy, you have to understand your customers. This goes beyond knowing their likes and dislikes. You have to gain an understanding […]
What is Conversational Marketing?
Building a mutually rewarding relationship with your customers is one of the best ways of getting some free publicity! Here we take a look at the power […]
How to deliver service your customers will never forget!
With more competition out there than ever before, delivering exceptional customer service has never been crucial. In addition, modern consumers have never had as much access to […]
Omnichannel shoppers: What they are and how to convert them
As digital devices increasingly play a role in the business word, online vendors are having to adapt their marketing and promotional strategies to a new type of […]
10 essential customer service skills for every employee
The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
How to deal with upset customers in 7 simple steps
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, […]