Digital Customer Care Company Digital Customer Care Company
  • Our services
    • Outsourcing
      • Outsourcing live chat
      • Outsourcing social media customer service
      • Outsourcing your Shopify customer service
      • Outsourcing your Amazon customer service
    • Implementation and consultancy
    • Live chat training
    • Analytics and business intelligence
  • Your needs
    • Customer experience
    • Flexibility and scalability
    • Cost reduction
    • Multilingual
    • New customer insights
    • Increase revenue
    • Reputation management
    • 24/7 availability
  • Omnichannel
    • Telephone
    • About Omnichannel
    • Email
    • Facebook Messenger
    • Facebook Pages
    • Instagram
    • Live chat
    • Self-service
    • Twitter
    • Social media customer service
    • WhatsApp
  • Our quality
  • Our customers
  • About us
    • Who are we?
    • Contact
    • Job vacancies
  • Blog
  •  English
    •  Nederlands
    •  Deutsch
    •  Español
UTM Builder

What are customer touchpoints, and why do they matter?

21/07/2022 Anthony Carter Customer experience Comments Off on What are customer touchpoints, and why do they matter?
What are customer touchpoints, and why do they matter?

Customer touchpoints are the places where your customers and potential customers come into contact with your business. They can be physical locations, like a store or office, […]

Lees verder

Guide to Customer Satisfaction Surveys

14/07/2022 Anthony Carter Best Practices Comments Off on Guide to Customer Satisfaction Surveys
Guide to Customer Satisfaction Surveys

Customer satisfaction – or CSAT – surveys are a valuable tool for businesses to assess how happy customers are with their products and services. By conducting regular […]

Lees verder

What is a Customer Health Score (CHS)?

28/06/2022 Anthony Carter Best Practices Comments Off on What is a Customer Health Score (CHS)?
What is a Customer Health Score (CHS)?

A customer health score (CHS) is a numerical value that represents the overall health of a customer. The CHS can be used to help prioritize customers for […]

Lees verder

Your guide to WhatsApp support in 2022

20/06/2022 Anthony Carter Digital customer service Comments Off on Your guide to WhatsApp support in 2022
Jouw gids voor WhatsApp klantenservice in 2022

With over 2 billion users, half of whom use the app every single day, there’s no doubt that WhatsApp is the most popular mobile messenger app worldwide. […]

Lees verder

How the pandemic has changed customer service forever

09/06/2022 Anthony Carter Customer experience Comments Off on How the pandemic has changed customer service forever
How the pandemic has changed customer service forever

It’s been two years since Covid-19 turned everyone’s lives upside down, and on the whole, businesses showed a remarkable ability to adapt when the pressure was on. […]

Lees verder

How to use Twitter for customer support

31/05/2022 Anthony Carter Best Practices Comments Off on How to use Twitter for customer support
How to use Twitter for customer support

With Twitter having 229 million monetisable daily active users as of April 2022, it’s a social media resource that no dynamic brand can afford to neglect. You […]

Lees verder

Running an online store? Avoid these 8 common customer service mistakes

24/05/2022 Anthony Carter Best Practices Comments Off on Running an online store? Avoid these 8 common customer service mistakes
Running an online store? Avoid these 8 common customer service mistakes

It’s no secret that online shopping has taken the world by storm. In fact, ecommerce sales surpassed 4.2 trillion U.S. dollars worldwide in 2020! With such a […]

Lees verder

Tiered vs Collaborative Customer Support – which is right for your business?

12/05/2022 Anthony Carter Best Practices Comments Off on Tiered vs Collaborative Customer Support – which is right for your business?
Tiered vs Collaborative Customer Support – which is right for your business?

What is the difference between traditional ‘tiered’ customer support, and the newer collaborative or ‘swarmed’ customer support? In brief, tiered customer support methods break the CS centre […]

Lees verder

Best practices for customer service through Facebook Messenger

04/05/2022 Anthony Carter Customer Service, Digital customer service Comments Off on Best practices for customer service through Facebook Messenger
Best practices for customer service through Facebook Messenger

Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see […]

Lees verder

How to improve customer retention, and why it matters

13/04/2022 Anthony Carter Best Practices Comments Off on How to improve customer retention, and why it matters
How to improve customer retention, and why it matters

Customer retention is the ability of a business to keep their existing customers happy and coming back after their initial purchase. Simply put, it’s how you encourage […]

Lees verder

Posts navigation

1 2 … 12 Next
Categories
  • Best Practices (19)
  • Conversion Increase (2)
  • Customer experience (4)
  • Customer Experience (8)
  • Customer Service (16)
  • Digital customer service (2)
  • Ecommerce (6)
  • Lead Generation (5)
  • Live chat (18)
  • Live Chat Best Practices (35)
  • Outsourcing (4)
  • Social media customer service best practices (2)
  • Working In Customer Service (2)
Recent posts
  • What are customer touchpoints, and why do they matter? 21/07/2022
  • Guide to Customer Satisfaction Surveys 14/07/2022
  • What is a Customer Health Score (CHS)? 28/06/2022
  • Your guide to WhatsApp support in 2022 20/06/2022
  • How the pandemic has changed customer service forever 09/06/2022
  • How to use Twitter for customer support 31/05/2022
  • Running an online store? Avoid these 8 common customer service mistakes 24/05/2022
  • Tiered vs Collaborative Customer Support – which is right for your business? 12/05/2022
  • Best practices for customer service through Facebook Messenger 04/05/2022
  • How to improve customer retention, and why it matters 13/04/2022
Digital Customer Care Company > Blog

Blog

Our services
  • Outsource customer service
  • Outsource live chat
  • Outsource social media customer service
  • Implementation and consultancy
  • Live chat training
  • Analytics and business intelligence
Digital Customer Care Company
  • Who are we?
  • Blog
  • Live Chat Agent jobs
Contact

+31 (0) 20-2615649 (NL)
+44 (0) 20 8798 3033 (UK)

Contact form


    © 2022 Digital Customer Care Company BV | All rights reserved. | Privacy statement | Website hosted by My IT Crew
    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you agree to the use of ALL cookies.
    Cookie settingsAccept
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Non-necessary
    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
    SAVE & ACCEPT