The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
10 essential customer service skills for every employee
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How to deal with upset customers in 7 simple steps
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, […]
How to build a personal connection with your customers
When dealing with a busy contact centre, customers can easily start to feel like a number rather than a real person. You can combat this by establishing […]
Instant messaging apps: Should your business be using one?
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]
How to build a customer-centric culture in your organisation
Make no mistake – customers are the lifeblood of your business. You may have the best product in the world, but unless ever larger numbers of consumers […]
Live chat benefit: collect data
Live chat has many benefits, such as offering a faster service or generating higher sales numbers. But, something that not many companies immediately think of is that […]
Why customer satisfaction is so important
A benchmark that allows organizations to determine whether products and/or services meet customer expectations (or exceed them) is Customer satisfaction. Customer satisfaction is important because it gives […]
How to boost lead generation through awesome customer service
When you think about typical lead generation activities, you probably think about tactics like creating awesome landing pages, or promoting your products and services online through social […]
The Dos and Don’ts of customer service via social media
In today’s tech-centric world, social media plays a huge role. People turn to social media for information, to voice an opinion, or read and engage with other’s […]
How to use social media for customer service the right way
As one of the fastest-growing customer service channels, there’s a lot of pressure on brands to implement customer support through social platforms like Facebook, Twitter, and Instagram. […]