Make no mistake – customers are the lifeblood of your business. You may have the best product in the world, but unless ever larger numbers of consumers […]
How to build a customer-centric culture in your organisation
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Live chat benefit: collect data
Live chat has many benefits, such as offering a faster service or generating higher sales numbers. But, something that not many companies immediately think of is that […]
Why customer satisfaction is so important
A benchmark that allows organizations to determine whether products and/or services meet customer expectations (or exceed them) is Customer satisfaction. Customer satisfaction is important because it gives […]
How to boost lead generation through awesome customer service
When you think about typical lead generation activities, you probably think about tactics like creating awesome landing pages, or promoting your products and services online through social […]
The Dos and Don’ts of customer service via social media
In today’s tech-centric world, social media plays a huge role. People turn to social media for information, to voice an opinion, or read and engage with other’s […]
How to use social media for customer service the right way
As one of the fastest-growing customer service channels, there’s a lot of pressure on brands to implement customer support through social platforms like Facebook, Twitter, and Instagram. […]