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Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team

28/03/2023 Anthony Carter Technical support Comments Off on Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team
Potentieel ontsluiten: Strategieën voor het ontwikkelen van een goed presterend helpdeskteam

In today’s fast-paced and ever-changing world, a high-performing technical support team is essential for any organisation that wants to deliver exceptional customer support. However, this involves more […]

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The Metrics that Matter: Improving your Technical Support Performance

24/03/2023 Anthony Carter Technical support Comments Off on The Metrics that Matter: Improving your Technical Support Performance
De metriek die ertoe doet: verbetering van de prestaties van je helpdesk

Helpdesk support is a critical function in any business that deals with technology. It’s the ‘front line of defence’ for customers who are experiencing issues with products […]

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The Impact of AI on Customer Service: What You Need to Know

14/03/2023 Anthony Carter Customer Service, Technology Comments Off on The Impact of AI on Customer Service: What You Need to Know
De invloed van AI op de klantenservice: wat je moet weten

Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the […]

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How to Adapt Your Technical Support Strategy for the Hybrid Workforce

07/03/2023 Anthony Carter Best Practices, Technical support Comments Off on How to Adapt Your Technical Support Strategy for the Hybrid Workforce
Hoe je helpdeskstrategie aanpassen aan de hybride workforce

As businesses adjust to the new normal of a hybrid workforce, technical support teams must also adapt their strategies in order to ensure employees remain productive and […]

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How to educate your helpdesk clients about technical support scams

02/03/2023 Anthony Carter Technical support Comments Off on How to educate your helpdesk clients about technical support scams
Helpdeskfraude waar je helpdesk en klanten zich bewust van moeten zijn

In today’s digital age, technical support scams have become increasingly prevalent, with scammers using a variety of tactics to target unsuspecting customers. These scams not only put […]

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Customer Effort Scores – everything you need to know

21/02/2023 Anthony Carter Best Practices Comments Off on Customer Effort Scores – everything you need to know
Customer Effort Scores - alles wat je moet weten

What’s the key to business success? Your customers. If you want your venture to be successful, countering customer problems and offering a great experience is essential. Customer […]

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Tech support user communities – what are they and should you start one?

30/01/2023 Anthony Carter Technical support Comments Off on Tech support user communities – what are they and should you start one?
Gebruikersgemeenschappen voor technische ondersteuning - wat zijn ze en moet je er een beginnen?

It’s important for your business that your customer body doesn’t just remain a distant audience that listens to your communications and occasionally engages with your technical support […]

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How to measure the effectiveness of your helpdesk

26/01/2023 Anthony Carter Technical support Comments Off on How to measure the effectiveness of your helpdesk
Hoe meet je de effectiviteit van je helpdesk

Effective technical customer support is critical for your business. Your customers want immediate answers whenever they have an issue or problem. If your helpdesk makes their interaction […]

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What are customer success playbooks, and why are they vital for your business?

12/01/2023 Anthony Carter Customer Service Comments Off on What are customer success playbooks, and why are they vital for your business?
Wat zijn customer success playbooks, en waarom zijn ze van vitaal belang voor je bedrijf?

Customer Success, or CS, is primarily about ensuring your customers reach the desired outcomes they want while using your brand. Using CS playbooks holds many benefits. It […]

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How to choose the right helpdesk software

29/12/2022 Anthony Carter Best Practices, Technical support Comments Off on How to choose the right helpdesk software
Hoe kies je de juiste helpdesk software?

With a plethora of tech support solutions on offer in the marketplace, choosing one isn’t always straightforward! With each system having its own pros and cons, it […]

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Recent posts
  • Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team 28/03/2023
  • The Metrics that Matter: Improving your Technical Support Performance 24/03/2023
  • The Impact of AI on Customer Service: What You Need to Know 14/03/2023
  • How to Adapt Your Technical Support Strategy for the Hybrid Workforce 07/03/2023
  • How to educate your helpdesk clients about technical support scams 02/03/2023
  • Customer Effort Scores – everything you need to know 21/02/2023
  • Tech support user communities – what are they and should you start one? 30/01/2023
  • How to measure the effectiveness of your helpdesk 26/01/2023
  • What are customer success playbooks, and why are they vital for your business? 12/01/2023
  • How to choose the right helpdesk software 29/12/2022
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