Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can […]
When customers attack!
10 ways psychology can help you deliver better customer service
Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]
Tips for expanding your business into Italy
There are many good reasons for expanding into Italy. Apart from its vast cultural and historic significance, it’s a huge market for luxury brands, and has enormous […]
How to outsource customer service for your Shopify webshop
If you run an online store on Shopify, you already know that great customer service is key to increasing conversions. But what if you don’t have the […]
Have you got what it takes to be a live chat agent?
Live chat is now the preferred digital contact method for many online customers. 29% of customers indicate they prefer email support, while only 16% show a preference […]
5 ways to boost your brand image in 2021
You may have the best product on offer, but unless your customers know about it, they aren’t going to buy it. You must ensure that they know […]
How to get to know your customers better
No matter what industry you’re in, giving the customer what they want is the key to success. And it’s pretty tricky to do that without getting to […]
Tips for expanding your business into Spain
Out of 190 countries, the World Bank ranks Spain 28th on its Ease of Doing Business listing. Find out some of the benefits and challenges of doing […]
How to outsource customer service for your Amazon webshop
Excellent customer service is crucial to the success of your Amazon webshop. However, providing it takes specialised knowledge, a high level of expertise and in-depth knowledge. Why […]
Tips for expanding your business into Belgium
There are many excellent reasons for expanding your business into Belgium. It has an open economy without unnecessary bureaucratic red tape. Its workforce is highly skilled, sophisticated, […]