Digital Customer Care Company works for companies in a wide variety of industries. This diversity keeps the work interesting for us. It also ensures that we remain flexible and are not tied to one industry; we can just as easily work for new customers.

We work for companies that sell trailers, but also for recruitment agencies, IT companies, charities, and online pharmacists. You can see all our customers at the bottom of this page. Want to know how we work? View the case study of LiveChat Pro, one of our labels, below.

Case studies

Total Gas & Power relieves the contact centre by outsourcing social media customer service to Digital Customer Care Company

The step to sustainable energy management is a hot topic for many of Total Gas & Power’s customers. In order to adequately help customers with this, the energy company wanted to be able to respond quickly to social media. Unfortunately, Total didn’t have the capacity for this: the customer contact centre was already struggling to answer the current stream of phone calls and e-mails on time. That’s why the energy supplier decided to purchase social media customer service from Digital Customer Care Company.

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Cardoen converts 10% of the live chat leads into a sale

Cardoen distinguishes itself from competitors by being easily accessible. While customers are often reluctant to walk in and ask questions at other car dealerships, they’re happy to do so at Cardoen. Cardoen wants to make it just as easy to ask questions online, as it is offline. This requires an accessible way of communication. Live chat is the perfect solution.

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Fortune Coffee doubles lead count with LiveChat Pro

Personal attention is one of Fortune Coffee’s strengths. This ties in well with their product because coffee brings people together and initiates conversations. From that perspective, the coffee supplier attaches great value to good and personal service and attention. With LiveChat Pro, Fortune Coffee has achieved that in terms of chat. The result: very satisfied customers and a doubling of the number of leads from live chat.

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Kroftman Structures doubles requests for quotations by using LiveChat Pro

Kroftman Structures has about 60,000 visitors to its website every month. How can we turn these visitors into leads? The warehouse supplier implemented LiveChat Pro to answer questions from website visitors. The result? Sales leads more than doubled to 365 requests for quotes in August compared to 164 in the previous year.

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Nooteboom Trailers offers extra customer service with LiveChat Pro

Special transport is tailor-made. That’s why Nooteboom Trailers continuously invests in innovations – not only in the field of exceptional road transport, but also in terms of customer communication. With this in mind, the trailer producer decided to help its website visitors through LiveChat Pro’s Managed Live Chat. With this service, Nooteboom lays the foundation for a long-term relationship with customers which will result in more business.

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EP: Boost customer satisfaction with LiveChat Pro

Selling consumer electronics is human work: consumers often have questions when looking for the right washing machine, TV, or refrigerator. Because the sale of products is increasingly taking place online and outside working hours, EP decided to offer customers extra service via live chat. Does a customer have a question on between 7 AM and 9 PM? LiveChat Pro’s external customer service team will answer it immediately.

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Enerpac takes customer service to the next level with LiveChat Pro

The suspension bridge at Millau in the south of France, the Vegas Wheel, and a Malaysian oil platform – all projects using hydraulic tools made by Enerpac. This global market leader in hydraulic tools wanted to convert as many of the approximately 150,000 visitors to its websites into customers. LiveChat Pro’s multilingual live chat functionality makes that possible: Enerpac has direct contact with its customers, and leads are entered one-by-one into the email marketing and CRM system.

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To Tuscany makes life easy for vacationers with Managed Live Chat

Booking a holiday villa should be easy. Want to know what’s available in a particular region, has a pool, five bedrooms, and is suitable for children? LiveChat Pro answers such questions directly via live chat. In the desired language, during and outside office hours. This way, customers of online travel agency To Tuscany know immediately when they’ve found their dream holiday.

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Culligan focuses on the customer with live chat from Digital Customer Care Company

“Website visitors today want to be able to ask their questions right away – without having to use another communication channel such as email, phone or social media,” said Kaitlin Jurt, Social Media Specialist at Culligan. Partly for this reason, this global supplier of water and water treatment solutions decided to outsource live chat to Digital Customer Care Company.

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B2B customers

B2C customers