Omnichannel customer service is customer service where all service channels are interconnected. So it’s not just about deploying many different service channels, but about how these channels work together. When you’re talking to a customer, you should be able to switch between things like your knowledge base, Twitter, live chat, and email. You may then be able to send a confirmation or tracking code via Whatsapp or SMS to conclude your conversation.

Switching seamlessly between the different channels makes the customer experience more pleasant, more personal, and ensures higher customer satisfaction and customer loyalty.

In order to be able to offer good omnichannel customer service, it’s important to use different channels. The first step here is to determine through which channels your customer wants to contact you. It’s important to pay extra attention to social media, as there are many different platforms, such as Facebook Pages and Facebook Messenger, Instagram, Twitter, and WhatsApp.

Don’t hesitate to contact us. We can help you determine which channels are most relevant to you and we’re happy to advise you on the various benefits.

Service channels:

  • Social media;
  • Text message;
  • Live chat;
  • E-mail;
  • Your own app;
  • Self-service.

Why Digital Customer Care Company?

Experts in social media customer service

We focus exclusively on online dialogues with your customers. We don’t do social media marketing and don’t create content.

Our passion

Our passion is helping customers. This is our core activity.

Excellent customer experience

We work with a professional, well-trained team that delivers an excellent customer experience.

Service Level Agreement

We have the toughest SLA in the industry. We guarantee an average response time of no more than 30 seconds via live chat and 15 minutes via social media customer service. If we don’t meet these standards, we’ll refund you!

Multilingual

We work with an international team and provide live chat in Dutch, English, German, French, Arabic, Italian, Portuguese and Spanish.

Omnichannel

We support many communication channels, including: email, live chat, Facebook, Twitter, and Whatsapp.

The best technology

The advanced technology we use allows us to quickly pick up and handle social media messages about your brand efficiently and to invite your website visitors to a conversation at the right time in their online customer journey.

Extended business hours

We’re open 24 hours a day, 7 days a week, 365 days a year!