Outsource your Amazon customer service

Digital Customer Care Company is a leading contact centre with customer service staff working for a variety of clients.

Do you have a successful Amazon e-commerce store? Does the amount of buyers become overwhelming? As a result of a huge amount of in-flowing requests and questions the quality of your customer service at Amazon decreases more than you have previously established and you just can’t keep the customers happy.

There is a solution to this issue — outsource your Amazon contact support with Digital Customer Care Company.

Our team of professionals is going to provide your Amazon store with the attention it needs to grow and scale up. We will make sure that your operation is running smoothly 7 days per week, 24 hours a day.

How can we help your business?

Not all companies have the time and resources to have a well-equipped, multilingual contact centre. This is where we can help. We offer customer services to help Amazon businesses address their customers’ issues and deliver a superior customer experience. In many different languages! Many companies have already discovered the benefits of using outsourced contact centre solutions.

What is our mission?

To deliver ideal customer service solutions that fit your organisation. If you want to spend more time achieving your business goals, leave the answering of phone calls, the handling of chats, direct messages on social media and emails to our company’s professional customer service agents.

Customer service scalable to your needs

We understand that no two businesses are the same. Every organisation is unique and its customers have specific needs. Therefore, our customer service does not offer standard solutions. We develop a specific approach that fits your industry.

You can rest assured that the agents handling the inbound messages will provide your customers with accurate information and suggest the most appropriate solution to their problems.

Why outsource your Amazon customer service?

When it comes to running your Amazon store, there are several key points that every proprietor needs to look at:

  • The quality of content — photos and descriptions of the goods for sale;
  • Goods availability in stock;
  • Percent of returned or damaged items;
  • Time the communication with the customer base takes;
  • The quality of customer service.

These, among others are the points that can make or break the customer experience in your Amazon store. And surely, when you spend a lot of time managing your Amazon shop, you want to follow up on all of them. But with time it can become very difficult as the demand for your goods starts to grow and you start thinking about hiring a freelancer to take over at least parts of your tasks for you. But wait. There is a better option — you can have your Amazon customer service outsourced, which will become the best decision ever for you and your online store.

Consider Amazon outsourcing with Digital Customer Care Company and see instant results.

Why our customers choose us

Don’t leave your Amazon store customers waiting! Get high-quality answers to your customer emails and real-time live chats. Outsource your Amazon customer service to our 24/7 customer support experts in different languages.

Why Digital Customer Care Company?

Our passion

Our passion is helping customers. This is our core activity.

Excellent customer experience

We work with a professional, well-trained team that delivers an excellent customer experience.

Service Level Agreement

We have the toughest SLA in the industry. We guarantee an average response time of no more than 30 seconds. If we don’t meet these standards, we’ll refund you!

Learn & improve

Agents constantly improve their skills and stay abreast of your products.

Multilingual

We work with an international team and provide live chat in Dutch, English, German, French, Italian, Portuguese, and Spanish.

Omnichannel

We support many communication channels, including: email, Facebook, Twitter, and of course, live chat.

Extended business hours

We’re open 24 hours a day, 7 days a week, 365 days a year!

E-commerce optimised

Pre-selling, upselling, cross-selling, order processing, returns and all other activities for online retailers.

With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, 24 hours a day, and in 5 different languages!

Johan van de Water – Nooteboom Trailers