Outsource live chat and social media customer service in multiple languages, 24/7, 365 days a year
We deliver meaningful conversations
Our customer-centric approach enables our customers to achieve their goals, improve their performance and significantly reduce costs.
With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, almost 24 hours a day, and in 4 different languages!Manager Communications & PR - Nooteboom Trailers
Digital Customer Care Company enables visitors to our online store to contact our company during and outside office hours. We use their professional chat operators who respond to questions from our visitors and try to convert them into customers. This helps improve our conversion. The chat operators are well trained and communication with the Digital Customer Care Company itself is smooth and efficient. I definitely recommend them!Product Manager - EP
Before we started working with them, we hesitated whether Digital Customer Care Company could sufficiently master the knowledge about our master's programs. In retrospect, that doubt would not have been necessary. This soon became apparent from the large number of positive reactions from our website visitors about the live chat service.Marketing advisor - Hogeschool Arnhem and Nijmegen
Although HPE has been offering live chat on its sites for 10 years, we knew the channel could be used even more effectively. I ended up hiring Digital Customer Care Company because of its expertise in live chat and rich experience with this channel. At the end of the advisory process, the number of leads from chats has increased by 108% compared to the start of the project. This is a fantastic result!Sr Director Marketing Operations - Hewlett Packard Enterprise
- How can we increase sales?
- Are we available where our potential customers are already located?
- How can we respond to customer questions outside of office hours?
- What’s the quality of our customer contact?
- Our competitor is so much quicker to respond than we are!
- Are we on top of Facebook, Twitter, and other social media 365 days a year?
- The conversion on our website is too low!
- We want to expand abroad, but our agents don’t have sufficient language skills.
- We have an excellent CSAT, but our customer turnover is too high. What can we do?