World-class customer experience for fast-growing international companies. Delivered.
Outsource customer service
Digital Customer Care Company is happy to take customer service off your hands. We keep an eye on all channels 24x7 and respond immediately.
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Outsource technical support
Digital Customer Care Company is happy to take technical support off your hands. 24 hours a day, 7 days a week
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Outsource live chat
Digital Customer Care Company offers extra capacity and flexibility when you need it. Our staff has the right skills. Could your customer service department use some help? Outsource live chat to us!
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Implementation and consultancy
From selecting the best live chat software for your needs, to realizing customer-specific integrations. Digital Customer Care Company guides you through the entire process of setting up live chat for your customer service.
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Live chat training
Do you want to use live chat as a fully-fledged communication channel? Digital Customer Care Company offers training sessions to train operators, team leaders, and managers in your company.
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Analytics and business intelligence
Digital Customer Care Company uses IBM Watson's advanced text analysis software to extract useful information from the unstructured data of social media and live chat messages.
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Your customers have changed. So should your customer service.
Our customer-centric approach enables our customers to achieve their goals, improve their performance and significantly reduce costs.
Free whitepaper
Delivering Exceptional Support
- contains 30 pages of high-quality content on guidance and actionable insights for international companies considering outsourcing their customer service
- learn how to make informed decisions about leveraging outsourced customer service as a strategic approach to enhance your customer support operations
- includes three case studies
Download the free whitepaper
Your contact details are not required for downloading this whitepaper.
Experience Exceptional Customer Service at Digital Customer Care Company
Discover Our Commitment to Training, Collaboration, and Customer Satisfaction
Trusted by companies large and small for which we help support and retain valuable customers. Always in person and completely online.
Although HPE has been offering live chat on its sites for 10 years, we knew the channel could be used even more effectively. I ended up hiring Digital Customer Care Company because of its expertise in live chat and rich experience with this channel. At the end of the advisory process, the number of leads from chats has increased by 108% compared to the start of the project. This is a fantastic result!
Sr Director Marketing Operations - Hewlett Packard Enterprise
Our customers' satisfaction is paramount, and Digital Customer Care Company has been instrumental in achieving that. Their exceptional agents, embodying our brand's passion, provide empathetic service and deep product knowledge, leaving our customers feeling valued and delighted. Together, we set a new standard for cosmetic industry care, reflecting the genuine connection with those who choose our products to enhance their beauty.
CEO Bloom Organics
With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, almost 24 hours a day, and in 4 different languages!
Manager Communications & PR - Nooteboom Trailers
Digital Customer Care Company enables visitors to our online store to contact our company during and outside office hours. We use their professional chat operators who respond to questions from our visitors and try to convert them into customers. This helps improve our conversion. The chat operators are well trained and communication with the Digital Customer Care Company itself is smooth and efficient. I definitely recommend them!
Product Manager - EP
Before we started working with them, we hesitated whether Digital Customer Care Company could sufficiently master the knowledge about our master's programs. In retrospect, that doubt would not have been necessary. This soon became apparent from the large number of positive reactions from our website visitors about the live chat service.
Marketing advisor - Hogeschool Arnhem and Nijmegen
Case Studies
We deliver impressive performances
We do this 24 hours a day, 365 days a year.
Total number of customer interactions to date:
Satisfaction of visitors and users last month:
98,5%
Average response time live chat last month:
27 seconds
Average response time social media customer service last month:
14 minutes
Questions and challenges we love
- How can we increase sales?
- Are we available where our potential customers are already located?
- How can we respond to customer questions outside of office hours?
- What’s the quality of our customer contact?
- Our competitor is so much quicker to respond than we are!
- Are we on top of Facebook, Twitter, and other social media 365 days a year?
- The conversion on our website is too low!
- We want to expand abroad, but our agents don’t have sufficient language skills.
- We have an excellent CSAT, but our customer turnover is too high. What can we do?
Contact us!
Outsource customer service: multiple languages, 24/7, 365 days a year
Latest blog articles
Stay informed of developments and best practices regarding digital customer contact
Personalization at Scale: Tailoring Customer Service for Individual Needs
In today’s hyperconnected world, one-size-fits-all customer service is no longer sufficient. Customers crave personalized experiences that cater to their unique needs and preferences. Personalization at scale is […]
Crisis Management in Customer Service: Navigating Challenges with Grace
In the world of customer service, challenges and crises are inevitable. They can stem from product issues, service disruptions, or even external factors like economic downturns or […]
Omnichannel Customer Engagement: Creating Seamless Experiences Across All Touchpoints
In today’s fast-paced business landscape, customers expect nothing less than seamless, personalized experiences across all interactions with a company. This expectation has given rise to the concept […]
Leveraging Technology to Improve Customer Service: Tools and Trends to Watch
In today’s fast-paced digital landscape, the importance of providing exceptional customer service cannot be overstated. As customers demand seamless and personalized experiences, businesses must adapt and embrace […]