Outsource live chat and social media customer service in multiple languages, 24/7, 365 days a year

Outsource live chat
Digital Customer Care Company offers extra capacity and flexibility when you need it. Our staff has the right skills. Could your customer service department use some help? Outsource live chat to us!
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Outsourcing social media customer service
Digital Customer Care Company is happy to take online customer service off your hands. We keep an eye on all social media channels and WhatsApp and respond immediately.
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Implementation and consultancy
From selecting the best live chat software for your needs, to realizing customer-specific integrations. Digital Customer Care Company guides you through the entire process of setting up live chat for your customer service.
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Live chat training
Do you want to use live chat as a fully-fledged communication channel? Digital Customer Care Company offers training sessions to train operators, team leaders, and managers in your company.
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Analytics and business intelligence
Digital Customer Care Company uses IBM Watson's advanced text analysis software to extract useful information from the unstructured data of social media and live chat messages.
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We deliver meaningful conversations
Our customer-centric approach enables our customers to achieve their goals, improve their performance and significantly reduce costs.
Case Studies

We deliver impressive performances
We do this 24 hours a day, 365 days a year.
Total number of customer interactions to date:
Satisfaction of visitors and users last month:
98,5%
Average response time live chat last month:
27 seconds
Average response time social media customer service last month:
14 minutes
Questions and challenges we love
- How can we increase sales?
- Are we available where our potential customers are already located?
- How can we respond to customer questions outside of office hours?
- What’s the quality of our customer contact?
- Our competitor is so much quicker to respond than we are!
- Are we on top of Facebook, Twitter, and other social media 365 days a year?
- The conversion on our website is too low!
- We want to expand abroad, but our agents don’t have sufficient language skills.
- We have an excellent CSAT, but our customer turnover is too high. What can we do?