Outsource live chat and social media customer service in multiple languages, 24/7, 365 days a year
Outsource live chat
Digital Customer Care Company offers extra capacity and flexibility when you need it. Our staff has the right skills. Could your customer service department use some help? Outsource live chat to us!
Read more...
Outsourcing social media customer service
Digital Customer Care Company is happy to take online customer service off your hands. We keep an eye on all social media channels and WhatsApp and respond immediately.
Read more...
Implementation and consultancy
From selecting the best live chat software for your needs, to realizing customer-specific integrations. Digital Customer Care Company guides you through the entire process of setting up live chat for your customer service.
Read more...
Live chat training
Do you want to use live chat as a fully-fledged communication channel? Digital Customer Care Company offers training sessions to train operators, team leaders, and managers in your company.
Read more...
Analytics and business intelligence
Digital Customer Care Company uses IBM Watson's advanced text analysis software to extract useful information from the unstructured data of social media and live chat messages.
Read more...
We deliver meaningful conversations
Our customer-centric approach enables our customers to achieve their goals, improve their performance and significantly reduce costs.
Trusted by companies large and small for which we help support and retain valuable customers. Always in person and completely online.
With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, almost 24 hours a day, and in 4 different languages!
Manager Communications & PR - Nooteboom Trailers
Digital Customer Care Company enables visitors to our online store to contact our company during and outside office hours. We use their professional chat operators who respond to questions from our visitors and try to convert them into customers. This helps improve our conversion. The chat operators are well trained and communication with the Digital Customer Care Company itself is smooth and efficient. I definitely recommend them!
Product Manager - EP
Before we started working with them, we hesitated whether Digital Customer Care Company could sufficiently master the knowledge about our master's programs. In retrospect, that doubt would not have been necessary. This soon became apparent from the large number of positive reactions from our website visitors about the live chat service.
Marketing advisor - Hogeschool Arnhem and Nijmegen
Although HPE has been offering live chat on its sites for 10 years, we knew the channel could be used even more effectively. I ended up hiring Digital Customer Care Company because of its expertise in live chat and rich experience with this channel. At the end of the advisory process, the number of leads from chats has increased by 108% compared to the start of the project. This is a fantastic result!
Sr Director Marketing Operations - Hewlett Packard Enterprise
Case Studies
We deliver impressive performances
We do this 24 hours a day, 365 days a year.
Total number of customer interactions to date:
Satisfaction of visitors and users last month:
98,5%
Average response time live chat last month:
27 seconds
Average response time social media customer service last month:
14 minutes
Questions and challenges we love
- How can we increase sales?
- Are we available where our potential customers are already located?
- How can we respond to customer questions outside of office hours?
- What’s the quality of our customer contact?
- Our competitor is so much quicker to respond than we are!
- Are we on top of Facebook, Twitter, and other social media 365 days a year?
- The conversion on our website is too low!
- We want to expand abroad, but our agents don’t have sufficient language skills.
- We have an excellent CSAT, but our customer turnover is too high. What can we do?
Contact us!
Outsource live chat and social media customer service: multiple languages, 24/7, 365 days a year
Latest blog articles
Stay informed of developments and best practices regarding digital customer contact
10 essential customer service skills for every employee
The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
How to deal with upset customers in 7 simple steps
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, […]
How to build a personal connection with your customers
When dealing with a busy contact centre, customers can easily start to feel like a number rather than a real person. You can combat this by establishing […]
Instant messaging apps: Should your business be using one?
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]