Hybrid Customer Support —
Smart AI + human quality. Multilingual, 24/7, with proven results.
Great support isn’t just about fast replies—it’s about people, technology, and how it all works together.
Outsource Full-service Customer Support
Scalable, multilingual human support teams that represent your brand with empathy and precision. Available across channels—chat, email, voice, and social—whenever your customers need you.
Outsource customer serviceOutsource technical support
AI-Driven Support Solutions
Smart automation that enhances speed and consistency—without losing the human touch. From chatbots to AI-assisted workflows, we make support more efficient and scalable.
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Consultancy & Optimisation
We offer more than outsourcing. With AI, data and smart processes, we help organisations truly transform their customer service.
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Our approach: AI and humans in perfect balance
Customer contact that is smarter, more human and future-proof.
Why this works
Our approach combines the best of technology and people. This gives you the efficiency of AI, the quality of human empathy, and the insights to continuously improve your customer service.
Free whitepaper
Delivering Exceptional Support
- contains 30 pages of high-quality content on guidance and actionable insights for international companies considering outsourcing their customer service
- learn how to make informed decisions about leveraging outsourced customer service as a strategic approach to enhance your customer support operations
- includes three case studies
Download the free whitepaper
Your contact details are not required for downloading this whitepaper.
Experience Exceptional Customer Service at Digital Customer Care Company
Discover Our Commitment to Training, Collaboration, and Customer Satisfaction
Trusted by fast-growing companies to deliver smart, scalable customer support—across channels, languages, and time zones.
Although HPE has been offering live chat on its sites for 10 years, we knew the channel could be used even more effectively. I ended up hiring Digital Customer Care Company because of its expertise in live chat and rich experience with this channel. At the end of the advisory process, the number of leads from chats has increased by 108% compared to the start of the project. This is a fantastic result!
Sr Director Marketing Operations - Hewlett Packard Enterprise
Our customers' satisfaction is paramount, and Digital Customer Care Company has been instrumental in achieving that. Their exceptional agents, embodying our brand's passion, provide empathetic service and deep product knowledge, leaving our customers feeling valued and delighted. Together, we set a new standard for cosmetic industry care, reflecting the genuine connection with those who choose our products to enhance their beauty.
CEO Bloom Organics
With Digital Customer Care Company we can serve our international website visitors better and faster. This no less than 7 days a week, almost 24 hours a day, and in 4 different languages!
Manager Communications & PR - Nooteboom Trailers
Digital Customer Care Company enables visitors to our online store to contact our company during and outside office hours. We use their professional chat operators who respond to questions from our visitors and try to convert them into customers. This helps improve our conversion. The chat operators are well trained and communication with the Digital Customer Care Company itself is smooth and efficient. I definitely recommend them!
Product Manager - EP
Before we started working with them, we hesitated whether Digital Customer Care Company could sufficiently master the knowledge about our master's programs. In retrospect, that doubt would not have been necessary. This soon became apparent from the large number of positive reactions from our website visitors about the live chat service.
Marketing advisor - Hogeschool Arnhem and Nijmegen
Case Studies
Real Results. Delivered Daily.
We operate 24/7, 365 days a year—because your customers don’t take breaks.
Total customer interactions:
Customer satisfaction last month:
98.5%
Average live chat response time:
27 seconds
Average social media response time:
14 minutes
Questions and challenges we love
- How can we increase sales through better customer support?
- How do we handle customer questions 24/7—without burning out our team?
- Are we delivering the customer experience our brand promises?
- Our competitor responds faster—how can we close the gap?
- How do we keep up with customers across phone, Whatsapp, chat, email, and social?
- How can support play a bigger role in boosting conversions?
- We’re growing internationally—how do we support customers in new languages?
- We have great CSAT, but high customer churn—what are we missing?
- How do we offer consistent support across all channels and tools?
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Outsource smart. Automate smarter. Optimize everything. Let's build better support together.
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