For companies that don’t have the time or resources to properly handle digital customer contact, it is a good idea to consider outsourcing. Many have already gone before you: At Digital Customer Care Company, we handle more than a million digital customer service interactions for different companies every year. This also includes some major European and American brands.
We know how important continuous innovation is to provide your customers with the best possible service. We are deeply committed to digital transformation and performance improvement, and we always place business results above operational KPIs. Because of this, our services go well beyond those of traditional contact centres.
Your goal is also our goal:
- cost reduction;
- revenue growth;
- customer loyalty;
- a great customer experience.
Multilingual customer care
Many companies today do business internationally. We, therefore, employ people who not only speak Dutch and English but also speak one or more other languages. We’re always working to expand our offers.
Currently, we offer digital customer contact in Dutch, English, German, French, Italian and Spanish. This way, our agents can help your customers in their own language.
Omnichannel customer service
Our service consists of omnichannel customer contact services. We do this via email, web tickets, live chat, social media, and mobile apps. We like to give your customers a wide choice of contact options, so they can choose how they want to contact you.
Good customer service isn’t just about providing efficient and knowledgeable support at the brand level. It’s also about making emotional connections: inspiring customers, connecting them to your brand, and getting them to recommend you to others around them. That’s why we have been focused on building loyal customer connections between our customers and our customers’ customers from the start. In 5 languages and with an omnichannel approach. Twenty-four hours a day.
When things don’t work, customers want to see a quick fix. Our technical support programs are based on hands-on training and knowledge. When our chat agents are trained to work for your customers, we provide them with in-depth knowledge about your products and services.
By doing this, we help to increase the First Contact Resolution (FCR). At the same time, we’re offering the customer an empathetic support experience. Ultimately, we want to help your customers solve their own problems with our knowledge base software MyAnswers.
Generate sales support/revenue
Our agents process tens of thousands of chats and messages every year. By doing this, they contribute directly to the income of our customers. From average order value to conversion goals and close rates, we have an excellent history of acquiring, welcoming, and retaining customers. Including maximizing long-term customer value.