With Germany nearby (and therefore also countries such as Switzerland and Austria), it’s not unlikely that you already do business with our German neighbours. Or that you are going to do this at some point in the future, as your business grows.
Products are in fact very easily shipped within Europe. In addition, Germany is a big country, where knowledge of the English language occasionally still falls short. That is why providing German customer service is not only a great additional service for companies with German-speaking customers, it might even be a crucial step towards keeping the customer happy.
If you have any doubt whether providing customer service in German for your company adds value, then consider the fact that this can significantly increase your reach. At Digital Customer Care Company we provide you the chance to not deprive your customers of excellent customer service, anywhere in the world.
Did you know that there are areas in countries such as Luxembourg, Belgium, France, Italy, Romania, Hungary and even Denmark, where German is spoken as a first language? There are even small areas in Central – and Latin America and Africa where you’ll find that they speak German. So you see how useful it is to master this language.
German customer service can easily be added to live chat. All you need to do is help us with some technical terms for your company and products. At Digital Customer Care Company, in addition to Dutch, English and German, we also offer customer service in French! This is useful for when your business is active in countries where French is a commonly used language.