April 12, 2018
Your privacy is of great importance to Digital Customer Care Company BV. We, therefore, adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain what we do at www.digitalcustomercare.nl with the information that we learn about you.
If you have any questions or would like to know exactly what information we keep about you, please contact Digital Customer Care Company BV.
Contact form and Newsletter
Through the contact form, you can ask us questions or make requests.
For this, we use your e-mail address, telephone number, and name and address details. We need this because we have to be able to contact you. We keep this information until we are sure that you are satisfied with our response, and we hold on to it for six months thereafter. This way we can easily access the information for follow-up questions. We can also train our customer service to become even better.
You can subscribe to our newsletter. Here you can read news, tips, and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also unsubscribe via your account or via the portal.
Your email address will only be added to the list of subscribers with your permission. This data is kept for three months after you cancel the subscription.
We don’t provide your personal data to other companies or agencies, except if necessary for the service we provide or if the law says that we have to. An example is that we may report a suspicion of fraud to the police.
We would like to send you advertisements for offers and new products or services. We do this:
- by email
- by phone
You can object to this advertisement at any time. Each email contains an unsubscribe link. You can also let us know your preferences when you receive a call, or via your account or the portal.
Disclosure to other companies or institutions
Under no circumstances will we give your personal data to other companies or institutions, except if this is necessary for our service or if we are legally obliged to do so (for example if the police require this when a crime is suspected).
Some partners are located outside the European Union. Our service includes social media buttons. The administrators of these services use this to collect your personal data.
When you visit our service for the first time, we show a notification with an explanation about cookies. We will hereby ask for your consent to the use of these cookies.
You can disable the placing of cookies via your browser, but some parts of our service will no longer work properly.
If you use live chat on our website to contact us, we may collect the following information:
- Chat and messaging transcripts
- Information about your browsing, purchasing, and online behaviour and activities
- Automatic information such as IP address, operating system, and type of device used
We use Google Analytics to keep track of how visitors use our service. We have a processor agreement with Google. This agreement contains strict rules about what they can keep. We allow Google to use the obtained Analytics information for other Google services. We do not let Google anonymize the IP addresses.
The security of personal data is very important to us. We ensure that your data is properly secured with us. We always adjust security and pay close attention to what can go wrong.
Changes to this privacy statement
When our service changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes.
Access, change, and delete your data
If you have any questions or would like to know what personal data we have about you, you can always contact us. See the contact details below.
You have the following rights:
- receive an explanation of what personal data we have and what we do with it
- access to the precise personal data we have
- have errors corrected
- the removal of outdated personal data
- withdraw consent
- object to a particular use
Make sure that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.
To file a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
Digital Customer Care Company BV
1183 AT Amstelveen
(+31) 20 2615649