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Running an online store? Avoid these 8 common customer service mistakes

24/05/2022 Anthony Carter Best Practices Comments Off on Running an online store? Avoid these 8 common customer service mistakes
Running an online store? Avoid these 8 common customer service mistakes

It’s no secret that online shopping has taken the world by storm. In fact, ecommerce sales surpassed 4.2 trillion U.S. dollars worldwide in 2020! With such a […]

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Tiered vs Collaborative Customer Support – which is right for your business?

12/05/2022 Anthony Carter Best Practices Comments Off on Tiered vs Collaborative Customer Support – which is right for your business?
Tiered vs Collaborative Customer Support – which is right for your business?

What is the difference between traditional ‘tiered’ customer support, and the newer collaborative or ‘swarmed’ customer support? In brief, tiered customer support methods break the CS centre […]

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How to improve customer retention, and why it matters

13/04/2022 Anthony Carter Best Practices Comments Off on How to improve customer retention, and why it matters
How to improve customer retention, and why it matters

Customer retention is the ability of a business to keep their existing customers happy and coming back after their initial purchase. Simply put, it’s how you encourage […]

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Tips for upselling and cross-selling for CS reps

24/03/2022 Anthony Carter Best Practices Comments Off on Tips for upselling and cross-selling for CS reps
Tips for upselling and cross-selling for CS reps

The main function of a customer service rep will always be to provide solutions to customers’ problems and to resolve conflict. However, they are also often in […]

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How to say no to a customer… without losing them

16/03/2022 Anthony Carter Best Practices Comments Off on How to say no to a customer… without losing them
How to say no to a customer… without losing them

Nobody enjoys having a request refused with a flat ‘no’ – least of all customers. However, there are times when support staff have to say no to […]

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Best practices for successful customer onboarding

14/02/2022 Anthony Carter Best Practices Comments Off on Best practices for successful customer onboarding
Best practices for successful customer onboarding

Customer onboarding is all about getting new customers to know and trust you. If you ensure they get a solid grasp of the product or service they […]

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Top tips for top eCommerce customer service

12/02/2022 Anthony Carter Best Practices Comments Off on Top tips for top eCommerce customer service
Top tips for top eCommerce customer service

Online sales are skyrocketing! The value of worldwide ecommerce sales has already exceeded 4.9 trillion US dollars, and is expected to reach $7.4 trillion by 2025. For […]

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11 ways to measure your customer service performance

31/12/2021 Anthony Carter Best Practices Comments Off on 11 ways to measure your customer service performance
11 ways to measure your customer service performance

Measuring your CS performance is important because it shows you what you’re doing well, and where there’s room for improvement. As satisfied customers are the foundation of […]

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Top tips for handling customer support this festive season

19/10/2021 Anthony Carter Best Practices Comments Off on Top tips for handling customer support this festive season
Top tips for handling customer support this festive season

The festive season is an exciting time for businesses, but it is also a challenging one. It brings a greater volume of business which is, of course, […]

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How to create a great customer service policy

05/10/2021 Anthony Carter Best Practices Comments Off on How to create a great customer service policy
How to create a great customer service policy

Having a customer service policy ensures that all your employees know exactly what is expected of them, and provides guidelines on how to deliver excellent customer service. Many […]

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  • Best Practices (16)
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  • Live chat (18)
  • Live Chat Best Practices (35)
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Recent posts
  • Running an online store? Avoid these 8 common customer service mistakes 24/05/2022
  • Tiered vs Collaborative Customer Support – which is right for your business? 12/05/2022
  • Best practices for customer service through Facebook Messenger 04/05/2022
  • How to improve customer retention, and why it matters 13/04/2022
  • The benefits of offering multiple customer contact channels 07/04/2022
  • How to provide multilingual customer support 28/03/2022
  • Tips for upselling and cross-selling for CS reps 24/03/2022
  • How to say no to a customer… without losing them 16/03/2022
  • How to boost sales with live chat in 2022 24/02/2022
  • Best practices for successful customer onboarding 14/02/2022
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