With a plethora of tech support solutions on offer in the marketplace, choosing one isn’t always straightforward! With each system having its own pros and cons, it […]
How to choose the right helpdesk software
10 Best Practices for Technical Support
Competition is a powerful driver in business, and top-notch technical support is a pivotal factor in competing successfully and in retaining customers. Outstanding help desk support means […]
How Customer Segmentation can help you deliver better service
When it comes to providing customer service, most businesses try to meet the needs of as many customers as possible. But what if you could tailor your […]
7 Tips for aligning customer service and marketing
Good communication is key to any successful relationship, and that includes the relationship between your customer service and marketing departments. When this communication breaks down, the results […]
10 simple ways to deliver personalised customer service
Creating a personalised customer experience is one of the best ways to foster customer loyalty. In an age where consumers have more choices than ever before, it’s […]
Guide to Customer Satisfaction Surveys
Customer satisfaction – or CSAT – surveys are a valuable tool for businesses to assess how happy customers are with their products and services. By conducting regular […]
What is a Customer Health Score (CHS)?
A customer health score (CHS) is a numerical value that represents the overall health of a customer. The CHS can be used to help prioritize customers for […]
How to use Twitter for customer support
With Twitter having 229 million monetisable daily active users as of April 2022, it’s a social media resource that no dynamic brand can afford to neglect. You […]
Running an online store? Avoid these 8 common customer service mistakes
It’s no secret that online shopping has taken the world by storm. In fact, ecommerce sales surpassed 4.2 trillion U.S. dollars worldwide in 2020! With such a […]
Tiered vs Collaborative Customer Support – which is right for your business?
What is the difference between traditional ‘tiered’ customer support, and the newer collaborative or ‘swarmed’ customer support? In brief, tiered customer support methods break the CS centre […]