The festive season is an exciting time for businesses, but it is also a challenging one. It brings a greater volume of business which is, of course, […]
Top tips for handling customer support this festive season
How to create a great customer service policy
Having a customer service policy ensures that all your employees know exactly what is expected of them, and provides guidelines on how to deliver excellent customer service. Many […]
7 top tips for after-hours customer support
If top-quality customer service is the engine that propels your business forward, then after-hour support is one of its more important gears! The average business day ends […]
When customers attack!
Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can […]
5 ways to boost your brand image in 2021
You may have the best product on offer, but unless your customers know about it, they aren’t going to buy it. You must ensure that they know […]
How to get to know your customers better
No matter what industry you’re in, giving the customer what they want is the key to success. And it’s pretty tricky to do that without getting to […]
How to build a personal connection with your customers
When dealing with a busy contact centre, customers can easily start to feel like a number rather than a real person. You can combat this by establishing […]
How to build a customer-centric culture in your organisation
Make no mistake – customers are the lifeblood of your business. You may have the best product in the world, but unless ever larger numbers of consumers […]