Digital Customer Care Company Digital Customer Care Company
  • Our services
    • Outsourcing
      • Outsourcing customer service
      • Outsourcing technical support
      • Outsourcing live chat
      • Outsourcing social media customer service
      • Outsourcing your Shopify customer service
      • Outsourcing your Amazon customer service
      • Outsourcing 24×7 Emergency Hotline Service
    • Chatbot implementation and consultancy
    • Analytics and business intelligence
    • Ecommerce localisation
  • Your needs
    • Customer experience
    • Flexibility and scalability
    • Cost reduction
    • Multilingual
    • New customer insights
    • Increase revenue
    • Reputation management
    • 24/7 availability
  • Omnichannel
    • Telephone
    • About Omnichannel
    • Email
    • Facebook Messenger
    • Facebook Pages
    • Instagram
    • Live chat
    • Self-service
    • Twitter
    • Social media customer service
    • WhatsApp
  • Our quality
  • Our customers
  • About us
    • Who are we?
    • Contact
    • Job vacancies
  • Blog
  •  English
    •  Nederlands
Chat Now

Turning Complaints into Opportunities: Effective Strategies for Handling Customer Feedback

07/08/2023 Anthony Carter Best Practices Comments Off on Turning Complaints into Opportunities: Effective Strategies for Handling Customer Feedback
Klachten omzetten in kansen: Effectieve strategieën voor het omgaan met feedback van klanten

Customer feedback is a valuable asset for any business, as it provides insights into customer experiences, preferences, and pain points. While positive feedback can boost morale, negative […]

Lees verder

5 Proven Ways to Drive Customer Engagement and Build Loyalty

17/05/2023 Anthony Carter Best Practices, Customer experience Comments Off on 5 Proven Ways to Drive Customer Engagement and Build Loyalty
5 bewezen manieren om klantbetrokkenheid te stimuleren en loyaliteit op te bouwen

Customer engagement and loyalty are crucial for the sustainable growth and success of your business. As regards your customer support function and helpdesk, these factors become even […]

Lees verder

Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success

07/04/2023 Anthony Carter Best Practices Comments Off on Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success
Een cultuur van uitmuntendheid creëren: hoe incentives het succes van jouw supportteam kunnen bevorderen

In our video, we delve into the power of incentives and how they can drive your team’s success. Join our expert as she discusses the different types […]

Lees verder

How to Adapt Your Technical Support Strategy for the Hybrid Workforce

07/03/2023 Anthony Carter Best Practices, Technical support Comments Off on How to Adapt Your Technical Support Strategy for the Hybrid Workforce
Hoe je helpdeskstrategie aanpassen aan de hybride workforce

As businesses adjust to the new normal of a hybrid workforce, technical support teams must also adapt their strategies in order to ensure employees remain productive and […]

Lees verder

Customer Effort Scores – everything you need to know

21/02/2023 Anthony Carter Best Practices Comments Off on Customer Effort Scores – everything you need to know
Customer Effort Scores - alles wat je moet weten

What’s the key to business success? Your customers. If you want your venture to be successful, countering customer problems and offering a great experience is essential. Customer […]

Lees verder

How to choose the right helpdesk software

29/12/2022 Anthony Carter Best Practices, Technical support Comments Off on How to choose the right helpdesk software
Hoe kies je de juiste helpdesk software?

With a plethora of tech support solutions on offer in the marketplace, choosing one isn’t always straightforward! With each system having its own pros and cons, it […]

Lees verder

10 Best Practices for Technical Support

05/12/2022 Anthony Carter Best Practices, Technical support Comments Off on 10 Best Practices for Technical Support
10 best practices voor technische ondersteuning

Competition is a powerful driver in business, and top-notch technical support is a pivotal factor in competing successfully and in retaining customers. Outstanding help desk support means […]

Lees verder

How Customer Segmentation can help you deliver better service

25/11/2022 Anthony Carter Best Practices Comments Off on How Customer Segmentation can help you deliver better service
Hoe klantsegmentatie je kan helpen betere service te verlenen

When it comes to providing customer service, most businesses try to meet the needs of as many customers as possible. But what if you could tailor your […]

Lees verder

7 Tips for aligning customer service and marketing

21/10/2022 Anthony Carter Best Practices Comments Off on 7 Tips for aligning customer service and marketing
7 Tips om klantenservice en marketing op elkaar af te stemmen

Good communication is key to any successful relationship, and that includes the relationship between your customer service and marketing departments. When this communication breaks down, the results […]

Lees verder

10 simple ways to deliver personalised customer service

27/09/2022 Anthony Carter Best Practices Comments Off on 10 simple ways to deliver personalised customer service
10 eenvoudige manieren om gepersonaliseerde klantenservice te leveren

Creating a personalised customer experience is one of the best ways to foster customer loyalty. In an age where consumers have more choices than ever before, it’s […]

Lees verder

Posts navigation

1 2 3 Next
Categories
  • Best Practices (29)
  • Conversion Increase (2)
  • Customer experience (8)
  • Customer Experience (8)
  • Customer Service (26)
  • Digital customer service (4)
  • Ecommerce (6)
  • Lead Generation (5)
  • Live chat (18)
  • Live Chat Best Practices (35)
  • Outsourcing (7)
  • Social media customer service best practices (4)
  • Technical support (13)
  • Technology (3)
  • Working In Customer Service (2)
Recent posts
  • Personalization at Scale: Tailoring Customer Service for Individual Needs 08/09/2023
  • Crisis Management in Customer Service: Navigating Challenges with Grace 04/09/2023
  • Omnichannel Customer Engagement: Creating Seamless Experiences Across All Touchpoints 04/09/2023
  • Leveraging Technology to Improve Customer Service: Tools and Trends to Watch 20/08/2023
  • Turning Complaints into Opportunities: Effective Strategies for Handling Customer Feedback 07/08/2023
  • Creating Memorable Moments: Designing WOW Experiences for Your Customers 07/08/2023
  • Mastering the Art of Active Listening for Exceptional Customer Service 24/07/2023
  • How AI and Automation Are Shaping Customer Service 17/07/2023
  • Unlocking Business Efficiency and Profitability: The Cost-Saving Benefits of Outsourcing Customer Service 10/07/2023
  • How we Build a Customer-Centric Culture 10/07/2023
Digital Customer Care Company > Blog > Best Practices

Currently browsing: Best Practices

Bezoek ons op Glassdoor.
Our services
  • Outsourcing customer service
  • Telephone
  • Email
  • Live chat
  • Social media customer service
  • WhatsApp
  • Facebook Messenger
  • Outsourcing level 1 (L1) technical support
  • Outsourcing Amazon customer service
Digital Customer Care Company
  • Who are we?
  • Blog
  • Live Chat Agent jobs
Contact

+31 (0) 20-2615649 (NL)
+44 (0) 20 8798 3033 (UK)

Contact form

    © 2023 Digital Customer Care Company BV | All rights reserved. | Privacy statement | Website hosted by My IT Crew
    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you agree to the use of ALL cookies.
    Cookie settingsAccept
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Non-necessary
    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
    SAVE & ACCEPT