Customer engagement and loyalty are crucial for the sustainable growth and success of your business. As regards your customer support function and helpdesk, these factors become even […]
5 Proven Ways to Drive Customer Engagement and Build Loyalty
Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success
In our video, we delve into the power of incentives and how they can drive your team’s success. Join our expert as she discusses the different types […]
How to Adapt Your Technical Support Strategy for the Hybrid Workforce
As businesses adjust to the new normal of a hybrid workforce, technical support teams must also adapt their strategies in order to ensure employees remain productive and […]
Customer Effort Scores – everything you need to know
What’s the key to business success? Your customers. If you want your venture to be successful, countering customer problems and offering a great experience is essential. Customer […]
How to choose the right helpdesk software
With a plethora of tech support solutions on offer in the marketplace, choosing one isn’t always straightforward! With each system having its own pros and cons, it […]
10 Best Practices for Technical Support
Competition is a powerful driver in business, and top-notch technical support is a pivotal factor in competing successfully and in retaining customers. Outstanding help desk support means […]
How Customer Segmentation can help you deliver better service
When it comes to providing customer service, most businesses try to meet the needs of as many customers as possible. But what if you could tailor your […]
7 Tips for aligning customer service and marketing
Good communication is key to any successful relationship, and that includes the relationship between your customer service and marketing departments. When this communication breaks down, the results […]
10 simple ways to deliver personalised customer service
Creating a personalised customer experience is one of the best ways to foster customer loyalty. In an age where consumers have more choices than ever before, it’s […]
Guide to Customer Satisfaction Surveys
Customer satisfaction – or CSAT – surveys are a valuable tool for businesses to assess how happy customers are with their products and services. By conducting regular […]