In today’s tech-centric world, social media plays a huge role. People turn to social media for information, to voice an opinion, or read and engage with other’s […]
The Dos and Don’ts of customer service via social media
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How to use social media for customer service the right way
As one of the fastest-growing customer service channels, there’s a lot of pressure on brands to implement customer support through social platforms like Facebook, Twitter, and Instagram. […]