Using social media effectively for customer complaint resolution can significantly impact your business’s reputation and your levels of customer satisfaction. It’s a way of dealing with your […]
In today’s marketplace, social media has become a primary channel for businesses to engage with their customers. Responding to customer enquiries on social media is a critical […]
In today’s tech-centric world, social media plays a huge role. People turn to social media for information, to voice an opinion, or read and engage with other’s […]
As one of the fastest-growing customer service channels, there’s a lot of pressure on brands to implement customer support through social platforms like Facebook, Twitter, and Instagram. […]