A good live chat function is an important part of ensuring your customers receive the great CX they’re entitled to. There are impressive stats supporting the benefits […]
Top 10 Live Chat Etiquette Rules
How to create a great customer service policy
Having a customer service policy ensures that all your employees know exactly what is expected of them, and provides guidelines on how to deliver excellent customer service. Many […]
7 top tips for after-hours customer support
If top-quality customer service is the engine that propels your business forward, then after-hour support is one of its more important gears! The average business day ends […]
When customers attack!
Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can […]
10 ways psychology can help you deliver better customer service
Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]
Tips for expanding your business into Italy
There are many good reasons for expanding into Italy. Apart from its vast cultural and historic significance, it’s a huge market for luxury brands, and has enormous […]
How to outsource customer service for your Shopify webshop
If you run an online store on Shopify, you already know that great customer service is key to increasing conversions. But what if you don’t have the […]
Have you got what it takes to be a live chat agent?
Live chat is now the preferred digital contact method for many online customers. 29% of customers indicate they prefer email support, while only 16% show a preference […]
5 ways to boost your brand image in 2021
You may have the best product on offer, but unless your customers know about it, they aren’t going to buy it. You must ensure that they know […]
How to get to know your customers better
No matter what industry you’re in, giving the customer what they want is the key to success. And it’s pretty tricky to do that without getting to […]