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The Hidden Hero of Technical Support: Documentation

30/05/2023 Anthony Carter Technical support Comments Off on The Hidden Hero of Technical Support: Documentation

In our ever-changing and digitally driven business world, top-notch customer care has become utterly indispensable. Providing your customers with timely, accurate, and effective assistance is a critical […]

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A Recipe for Success: Combining Customer Service and Brand Reputation

24/05/2023 Anthony Carter Customer Service Comments Off on A Recipe for Success: Combining Customer Service and Brand Reputation
Een recept voor succes: de combinatie van klantenservice en merkreputatie

Achieving success in today’s highly competitive business environment demands more than just a quality product or service. Yes, obviously you do need a good product, but your […]

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5 Proven Ways to Drive Customer Engagement and Build Loyalty

17/05/2023 Anthony Carter Best Practices, Customer experience Comments Off on 5 Proven Ways to Drive Customer Engagement and Build Loyalty
5 bewezen manieren om klantbetrokkenheid te stimuleren en loyaliteit op te bouwen

Customer engagement and loyalty are crucial for the sustainable growth and success of your business. As regards your customer support function and helpdesk, these factors become even […]

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The Pros and Cons of Offering 24/7 Technical Support

26/04/2023 Anthony Carter Technical support Comments Off on The Pros and Cons of Offering 24/7 Technical Support
De voor- en nadelen van 24/7 technische ondersteuning

In today’s digital age, technical support is a critical part of any business that interacts with customers online. Whether you sell products or services, providing prompt and […]

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Mastering Social Media Customer Service: Best Practices for Engaging with Your Customers

18/04/2023 Anthony Carter Social media customer service best practices Comments Off on Mastering Social Media Customer Service: Best Practices for Engaging with Your Customers

In today’s marketplace, social media has become a primary channel for businesses to engage with their customers. Responding to customer enquiries on social media is a critical […]

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Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success

07/04/2023 Anthony Carter Best Practices Comments Off on Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success
Een cultuur van uitmuntendheid creëren: hoe incentives het succes van jouw supportteam kunnen bevorderen

In our video, we delve into the power of incentives and how they can drive your team’s success. Join our expert as she discusses the different types […]

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Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team

28/03/2023 Anthony Carter Technical support Comments Off on Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team
Potentieel ontsluiten: Strategieën voor het ontwikkelen van een goed presterend helpdeskteam

In today’s fast-paced and ever-changing world, a high-performing technical support team is essential for any organisation that wants to deliver exceptional customer support. However, this involves more […]

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The Metrics that Matter: Improving your Technical Support Performance

24/03/2023 Anthony Carter Technical support Comments Off on The Metrics that Matter: Improving your Technical Support Performance
De metriek die ertoe doet: verbetering van de prestaties van je helpdesk

Helpdesk support is a critical function in any business that deals with technology. It’s the ‘front line of defence’ for customers who are experiencing issues with products […]

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The Impact of AI on Customer Service: What You Need to Know

14/03/2023 Anthony Carter Customer Service, Technology Comments Off on The Impact of AI on Customer Service: What You Need to Know
De invloed van AI op de klantenservice: wat je moet weten

Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the […]

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How to Adapt Your Technical Support Strategy for the Hybrid Workforce

07/03/2023 Anthony Carter Best Practices, Technical support Comments Off on How to Adapt Your Technical Support Strategy for the Hybrid Workforce
Hoe je helpdeskstrategie aanpassen aan de hybride workforce

As businesses adjust to the new normal of a hybrid workforce, technical support teams must also adapt their strategies in order to ensure employees remain productive and […]

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Recent posts
  • The Hidden Hero of Technical Support: Documentation 30/05/2023
  • A Recipe for Success: Combining Customer Service and Brand Reputation 24/05/2023
  • 5 Proven Ways to Drive Customer Engagement and Build Loyalty 17/05/2023
  • The Pros and Cons of Offering 24/7 Technical Support 26/04/2023
  • Mastering Social Media Customer Service: Best Practices for Engaging with Your Customers 18/04/2023
  • Creating a Culture of Excellence: How Incentives Can Drive Your Support Team’s Success 07/04/2023
  • Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team 28/03/2023
  • The Metrics that Matter: Improving your Technical Support Performance 24/03/2023
  • The Impact of AI on Customer Service: What You Need to Know 14/03/2023
  • How to Adapt Your Technical Support Strategy for the Hybrid Workforce 07/03/2023
Digital Customer Care Company > Articles by: Anthony Carter

All posts by Anthony Carter

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