Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]
Measuring your CS performance is important because it shows you what you’re doing well, and where there’s room for improvement. As satisfied customers are the foundation of […]
What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]
What is the Great Resignation? In the continuing uncertainty around going back to work under the lingering shadow of Covid, many industries are experiencing a greater turnover […]
In today’s crowded and competitive marketplaces, great customer service is what makes or breaks businesses. But if your company is still small, with limited resources, finding ways […]
More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]
In a world still feeling its way through the changes caused by the pandemic, it’s now even more crucial to establish how Customer Experience (CX) influences buying […]
With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed […]
The festive season is an exciting time for businesses, but it is also a challenging one. It brings a greater volume of business which is, of course, […]
A good live chat function is an important part of ensuring your customers receive the great CX they’re entitled to. There are impressive stats supporting the benefits […]