The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, […]
When dealing with a busy contact centre, customers can easily start to feel like a number rather than a real person. You can combat this by establishing […]
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]
Make no mistake – customers are the lifeblood of your business. You may have the best product in the world, but unless ever larger numbers of consumers […]
Live chat has many benefits, such as offering a faster service or generating higher sales numbers. But, something that not many companies immediately think of is that […]
A benchmark that allows organizations to determine whether products and/or services meet customer expectations (or exceed them) is Customer satisfaction. Customer satisfaction is important because it gives […]
When you think about typical lead generation activities, you probably think about tactics like creating awesome landing pages, or promoting your products and services online through social […]
In today’s tech-centric world, social media plays a huge role. People turn to social media for information, to voice an opinion, or read and engage with other’s […]
As one of the fastest-growing customer service channels, there’s a lot of pressure on brands to implement customer support through social platforms like Facebook, Twitter, and Instagram. […]
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