Competition is a powerful driver in business, and top-notch technical support is a pivotal factor in competing successfully and in retaining customers. Outstanding help desk support means […]
10 Best Practices for Technical Support
How Customer Segmentation can help you deliver better service
When it comes to providing customer service, most businesses try to meet the needs of as many customers as possible. But what if you could tailor your […]
What is help desk support / technical support?
A help desk is the generalised term for all the centralised help and technical support that a business offers its customers and staff. Other terms like an […]
When is the right time to outsource customer service?
Many businesses reach a point where they have to ask themselves if they should outsource certain aspects of their operations in order to scale up. Customer service […]
7 Tips for aligning customer service and marketing
Good communication is key to any successful relationship, and that includes the relationship between your customer service and marketing departments. When this communication breaks down, the results […]
Is your Customer Support team ready to serve Siri and Alexa?
Many customers are starting to entrust basic queries to voice assistants, virtual personal assistants, and smart speakers like Siri and Alexa. This means that your CS team […]
10 simple ways to deliver personalised customer service
Creating a personalised customer experience is one of the best ways to foster customer loyalty. In an age where consumers have more choices than ever before, it’s […]
The future of chatbots
What do you think of when you hear the word “chatbot”? If you’re like most people, you probably think of clunky AI programs from the early days […]
What is inbound customer service?
Inbound customer service is all about the experience a client has when they reach out to you for help. Whether it’s via phone, email, or live chat, […]
8 essential customer service technologies
Customer support tools don’t just do a lot of the heavy lifting for you in delivering outstanding customer service, they also position your team on the fast […]