Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]
What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]
In today’s crowded and competitive marketplaces, great customer service is what makes or breaks businesses. But if your company is still small, with limited resources, finding ways […]
More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]
With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed […]
Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]
With more competition out there than ever before, delivering exceptional customer service has never been crucial. In addition, modern consumers have never had as much access to […]
The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, […]
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]