Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]
With more competition out there than ever before, delivering exceptional customer service has never been crucial. In addition, modern consumers have never had as much access to […]
The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, […]
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]
A benchmark that allows organizations to determine whether products and/or services meet customer expectations (or exceed them) is Customer satisfaction. Customer satisfaction is important because it gives […]
It used to be the case that customers always had to contact the customer service of a company themselves if they had a question or a problem. […]
Social media has changed how customers find companies in recent years, but the phenomenon of customer-service organisations also using “social” for their helpdesk is still relatively new. […]