Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see […]
Best practices for customer service through Facebook Messenger
The benefits of offering multiple customer contact channels
The massive increase in digital and mobile use has changed the way brands and their customers communicate forever. And today’s discerning online customers want it all! They […]
How to provide multilingual customer support
More than 4.5 billion people – nearly 66% of the world’s population – now have internet access. That’s a lot of different languages spoken by your world-wide […]
10 inspiring customer service quotes to motivate your team for 2022!
Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]
What is customer intelligence, and how can you use it to grow your business?
What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]
10 customer support tips for start-ups and new businesses
In today’s crowded and competitive marketplaces, great customer service is what makes or breaks businesses. But if your company is still small, with limited resources, finding ways […]
10 customer service statistics to guide your 2022 support strategy
More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]
What will customer service look like in 2025?
With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed […]
10 ways psychology can help you deliver better customer service
Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]
How to deliver service your customers will never forget!
With more competition out there than ever before, delivering exceptional customer service has never been crucial. In addition, modern consumers have never had as much access to […]