The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it and […]
10 essential customer service skills for every employee
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How to deal with upset customers in 7 simple steps
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, […]
Instant messaging apps: Should your business be using one?
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We […]
Why customer satisfaction is so important
A benchmark that allows organizations to determine whether products and/or services meet customer expectations (or exceed them) is Customer satisfaction. Customer satisfaction is important because it gives […]
The best customer service: self-service or live chat?
It used to be the case that customers always had to contact the customer service of a company themselves if they had a question or a problem. […]
Webcare: the new call centre
Social media has changed how customers find companies in recent years, but the phenomenon of customer-service organisations also using “social” for their helpdesk is still relatively new. […]