Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the […]
The Impact of AI on Customer Service: What You Need to Know
What are customer success playbooks, and why are they vital for your business?
Customer Success, or CS, is primarily about ensuring your customers reach the desired outcomes they want while using your brand. Using CS playbooks holds many benefits. It […]
Customer service and support trends for 2023
In these competitive times, brands need to be proactive, innovative, and creative in their approach to customer service to improve the customer experience (CX) and meet customer […]
What is inbound customer service?
Inbound customer service is all about the experience a client has when they reach out to you for help. Whether it’s via phone, email, or live chat, […]
8 essential customer service technologies
Customer support tools don’t just do a lot of the heavy lifting for you in delivering outstanding customer service, they also position your team on the fast […]
Best practices for customer service through Facebook Messenger
Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see […]
The benefits of offering multiple customer contact channels
The massive increase in digital and mobile use has changed the way brands and their customers communicate forever. And today’s discerning online customers want it all! They […]
How to provide multilingual customer support
More than 4.5 billion people – nearly 66% of the world’s population – now have internet access. That’s a lot of different languages spoken by your world-wide […]
10 inspiring customer service quotes to motivate your team for 2022!
Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]
What is customer intelligence, and how can you use it to grow your business?
What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]