Inbound customer service is all about the experience a client has when they reach out to you for help. Whether it’s via phone, email, or live chat, […]
What is inbound customer service?
8 essential customer service technologies
Customer support tools don’t just do a lot of the heavy lifting for you in delivering outstanding customer service, they also position your team on the fast […]
Best practices for customer service through Facebook Messenger
Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see […]
The benefits of offering multiple customer contact channels
The massive increase in digital and mobile use has changed the way brands and their customers communicate forever. And today’s discerning online customers want it all! They […]
How to provide multilingual customer support
More than 4.5 billion people – nearly 66% of the world’s population – now have internet access. That’s a lot of different languages spoken by your world-wide […]
10 inspiring customer service quotes to motivate your team for 2022!
Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]
What is customer intelligence, and how can you use it to grow your business?
What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]
10 customer support tips for start-ups and new businesses
In today’s crowded and competitive marketplaces, great customer service is what makes or breaks businesses. But if your company is still small, with limited resources, finding ways […]
10 customer service statistics to guide your 2022 support strategy
More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]
What will customer service look like in 2025?
With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed […]