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Best practices for customer service through Facebook Messenger

04/05/2022 Anthony Carter Customer Service, Digital customer service Comments Off on Best practices for customer service through Facebook Messenger
Best practices for customer service through Facebook Messenger

Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see […]

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The benefits of offering multiple customer contact channels

07/04/2022 Anthony Carter Customer Service Comments Off on The benefits of offering multiple customer contact channels
The benefits of offering multiple customer contact channels

The massive increase in digital and mobile use has changed the way brands and their customers communicate forever. And today’s discerning online customers want it all! They […]

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How to provide multilingual customer support

28/03/2022 Anthony Carter Customer Service Comments Off on How to provide multilingual customer support
How to provide multilingual customer support

More than 4.5 billion people – nearly 66% of the world’s population – now have internet access. That’s a lot of different languages spoken by your world-wide […]

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10 inspiring customer service quotes to motivate your team for 2022!

12/01/2022 Anthony Carter Customer Service Comments Off on 10 inspiring customer service quotes to motivate your team for 2022!
10 inspiring customer service quotes to motivate your team for 2022!

Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]

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What is customer intelligence, and how can you use it to grow your business?

22/12/2021 Anthony Carter Customer Service Comments Off on What is customer intelligence, and how can you use it to grow your business?
What is customer intelligence, and how can you use it to grow your business?

What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]

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10 customer support tips for start-ups and new businesses

30/11/2021 Anthony Carter Customer Service Comments Off on 10 customer support tips for start-ups and new businesses
10 customer support tips for start-ups and new businesses

In today’s crowded and competitive marketplaces, great customer service is what makes or breaks businesses. But if your company is still small, with limited resources, finding ways […]

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10 customer service statistics to guide your 2022 support strategy

25/11/2021 Anthony Carter Customer Service Comments Off on 10 customer service statistics to guide your 2022 support strategy
10 customer service statistics to guide your 2022 support strategy

More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still […]

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What will customer service look like in 2025?

27/10/2021 Anthony Carter Customer Service Comments Off on What will customer service look like in 2025?
What will customer service look like in 2025?

With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed […]

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10 ways psychology can help you deliver better customer service

20/09/2021 Anthony Carter Customer Service Comments Off on 10 ways psychology can help you deliver better customer service
10 ways psychology can help you deliver better customer service

Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot easier. Here […]

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How to deliver service your customers will never forget!

22/04/2021 Anthony Carter Customer Service Comments Off on How to deliver service your customers will never forget!
How to deliver service your customers will never forget!

With more competition out there than ever before, delivering exceptional customer service has never been crucial.  In addition, modern consumers have never had as much access to […]

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Categories
  • Best Practices (17)
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  • Customer experience (3)
  • Customer Experience (8)
  • Customer Service (16)
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  • Ecommerce (6)
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  • Live chat (18)
  • Live Chat Best Practices (35)
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  • Social media customer service best practices (2)
  • Working In Customer Service (2)
Recent posts
  • Your guide to WhatsApp support in 2022 20/06/2022
  • How the pandemic has changed customer service forever 09/06/2022
  • How to use Twitter for customer support 31/05/2022
  • Running an online store? Avoid these 8 common customer service mistakes 24/05/2022
  • Tiered vs Collaborative Customer Support – which is right for your business? 12/05/2022
  • Best practices for customer service through Facebook Messenger 04/05/2022
  • How to improve customer retention, and why it matters 13/04/2022
  • The benefits of offering multiple customer contact channels 07/04/2022
  • How to provide multilingual customer support 28/03/2022
  • Tips for upselling and cross-selling for CS reps 24/03/2022
Digital Customer Care Company > Blog > Customer Service

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