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The Impact of AI on Customer Service: What You Need to Know

14/03/2023 Anthony Carter Customer Service, Technology Comments Off on The Impact of AI on Customer Service: What You Need to Know
De invloed van AI op de klantenservice: wat je moet weten

Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the […]

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What are customer success playbooks, and why are they vital for your business?

12/01/2023 Anthony Carter Customer Service Comments Off on What are customer success playbooks, and why are they vital for your business?
Wat zijn customer success playbooks, en waarom zijn ze van vitaal belang voor je bedrijf?

Customer Success, or CS, is primarily about ensuring your customers reach the desired outcomes they want while using your brand. Using CS playbooks holds many benefits. It […]

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Customer service and support trends for 2023

21/12/2022 Anthony Carter Customer Service Comments Off on Customer service and support trends for 2023

In these competitive times, brands need to be proactive, innovative, and creative in their approach to customer service to improve the customer experience (CX) and meet customer […]

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What is inbound customer service?

13/09/2022 Anthony Carter Customer Service Comments Off on What is inbound customer service?
Wat is inkomende klantenservice?

Inbound customer service is all about the experience a client has when they reach out to you for help. Whether it’s via phone, email, or live chat, […]

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8 essential customer service technologies

29/08/2022 Anthony Carter Customer Service Comments Off on 8 essential customer service technologies
8 essential customer service technologies

Customer support tools don’t just do a lot of the heavy lifting for you in delivering outstanding customer service, they also position your team on the fast […]

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Best practices for customer service through Facebook Messenger

04/05/2022 Anthony Carter Customer Service, Digital customer service Comments Off on Best practices for customer service through Facebook Messenger
Best practices for customer service through Facebook Messenger

Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see […]

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The benefits of offering multiple customer contact channels

07/04/2022 Anthony Carter Customer Service Comments Off on The benefits of offering multiple customer contact channels
The benefits of offering multiple customer contact channels

The massive increase in digital and mobile use has changed the way brands and their customers communicate forever. And today’s discerning online customers want it all! They […]

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How to provide multilingual customer support

28/03/2022 Anthony Carter Customer Service Comments Off on How to provide multilingual customer support
How to provide multilingual customer support

More than 4.5 billion people – nearly 66% of the world’s population – now have internet access. That’s a lot of different languages spoken by your world-wide […]

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10 inspiring customer service quotes to motivate your team for 2022!

12/01/2022 Anthony Carter Customer Service Comments Off on 10 inspiring customer service quotes to motivate your team for 2022!
10 inspiring customer service quotes to motivate your team for 2022!

Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise. Some days will be […]

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What is customer intelligence, and how can you use it to grow your business?

22/12/2021 Anthony Carter Customer Service Comments Off on What is customer intelligence, and how can you use it to grow your business?
What is customer intelligence, and how can you use it to grow your business?

What is customer intelligence, and how can you use it to grow your business? Learn what Customer Intelligence (CI) is, how you can gather it, and what […]

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Recent posts
  • Unlocking Potential: Strategies for Developing a High-Performing Helpdesk Team 28/03/2023
  • The Metrics that Matter: Improving your Technical Support Performance 24/03/2023
  • The Impact of AI on Customer Service: What You Need to Know 14/03/2023
  • How to Adapt Your Technical Support Strategy for the Hybrid Workforce 07/03/2023
  • How to educate your helpdesk clients about technical support scams 02/03/2023
  • Customer Effort Scores – everything you need to know 21/02/2023
  • Tech support user communities – what are they and should you start one? 30/01/2023
  • How to measure the effectiveness of your helpdesk 26/01/2023
  • What are customer success playbooks, and why are they vital for your business? 12/01/2023
  • How to choose the right helpdesk software 29/12/2022
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