In a bold move towards the future, Deutsche Telekom, once a state-owned telecommunications giant, is doubling down on the automation of customer interactions. The head of their […]
Redefining Customer Interaction: The Rise of the Machine Customer
How AI and Automation Are Shaping Customer Service
In today’s fast-paced business landscape, technological advancements have revolutionized various industries, and customer service is no exception. Artificial Intelligence (AI) and automation have emerged as powerful tools […]
How we Build a Customer-Centric Culture
In today’s highly competitive business landscape, building a customer-centric culture is essential for companies to thrive. At Digital Customer Care Company, we understand the significance of placing […]
Your guide to WhatsApp support in 2022
With over 2 billion users, half of whom use the app every single day, there’s no doubt that WhatsApp is the most popular mobile messenger app worldwide. […]
Best practices for customer service through Facebook Messenger
Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see […]