Most online customers are pretty tech-savvy these days, and brand loyalty depends on much more than a traditional ‘handshake’, or a phone call with a rep. To […]
How to boost sales with live chat in 2022
Top 10 Live Chat Etiquette Rules
A good live chat function is an important part of ensuring your customers receive the great CX they’re entitled to. There are impressive stats supporting the benefits […]
Live chat benefit: collect data
Live chat has many benefits, such as offering a faster service or generating higher sales numbers. But, something that not many companies immediately think of is that […]
The best way to manage your chat team
You have integrated live chat into the communication mix of your company. So if all goes well, you already know that you have to thoroughly train your […]
Why you should offer live chats outside your office hours
Live chat can give your customer service and sales a big boost, if you use it well. An important part of the success of your live chat […]
Automated live chat: do it in moderation
We told you about what proactive live chat is and that the automation of live chat is important. As a sort of sequel to this article, we […]
How to make a live chat session engaging
When a customer reaches out through live chat, one thing an agent must keep in mind is the need to make the conversation lively and humane. The […]
Angry customer on the other side of the chat? This is how to properly deal with such situations
Like with any other form of customer service, you can also encounter angry customers with live chat, but, like with every other form of customer service, there […]
How live chat contributes to “the Age of the Customer”
You’ve probably had to deal with live chat in a business setting before. Perhaps you were visiting a website and a chat window opened, politely asking you […]
What is proactive live chat?
Compared to the last two years, the availability of Dutch websites via live chat has improved in 2016. This is why it is time to look at […]