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Getting more out of live chat

05/06/2018 Anthony Carter Live chat Geen Reacties
live chat

When making an online transaction, it can feel like you are toying with your hard-earned money. A live chat can help bring life to the transaction. People […]

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How helpful is live chat?

29/05/2018 Anthony Carter Live chat Geen Reacties
live chat helpful

Businesses offering e-commerce services have a present challenge to tackle. How do you help an online shopper deal with their confusion and questions while trying to make […]

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Improved live chat services

22/05/2018 Anthony Carter Live chat Geen Reacties
Improved live chat services

Improved live chat services It is no longer news that live chat has been an invaluable tool in dealing with customer queries with a view to increasing […]

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Live chat and lead generation

08/05/2018 Anthony Carter Lead Generation, Live chat Geen Reacties
Live chat lead generation

One of the things that live chat can do for you is the provision of information and data that you can use to identify and cultivate potential […]

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Statistics on live chat

01/05/2018 Anthony Carter Live chat Geen Reacties
Statistics on live chat

When it was first launched in 2002, many companies did not immediately see the potentials of live chat for conversion increase on their websites. Over the years […]

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Live chat services

24/04/2018 Anthony Carter Live chat Geen Reacties

It is not enough to offer live chat services. Whatever is worth doing at all is worth doing well. Poor live chat service delivery can chase online […]

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How to choose the right chat software

10/04/2018 Anthony Carter Live chat Geen Reacties
software live chat

When you are ready to incorporate live chat into your business website, there are a few things you need to look out for. Choosing the right software […]

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Customer relationship management and live chat

03/04/2018 Anthony Carter Live chat Geen Reacties
crm live chat

Business relationships involves the exchange of data and information between two entities. Usually, a business and a customer or two business entities. Everything in life boils down […]

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How do you choose a live chat outsourcing company?

10/10/2017 Anthony Carter Live chat, Live Chat Best Practices Comments Off on How do you choose a live chat outsourcing company?
how do you choose a live chat outsourcing company

So you have decided to outsource live chat and have started your search for a live chat outsourcing partner to support your business. I am writing this […]

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2015 study: 37% of studied websites are not available via live chat during the day

26/09/2017 Anthony Carter Live chat, Live Chat Best Practices Comments Off on 2015 study: 37% of studied websites are not available via live chat during the day
live chat

In June and early July, we studied the availability of live chat among 163 Dutch websites. These websites, ranging from webshops and online travel agencies to company […]

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Categories
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  • Customer experience (3)
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  • Live chat (18)
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  • Outsourcing (4)
  • Social media customer service best practices (2)
  • Working In Customer Service (2)
Recent posts
  • Your guide to WhatsApp support in 2022 20/06/2022
  • How the pandemic has changed customer service forever 09/06/2022
  • How to use Twitter for customer support 31/05/2022
  • Running an online store? Avoid these 8 common customer service mistakes 24/05/2022
  • Tiered vs Collaborative Customer Support – which is right for your business? 12/05/2022
  • Best practices for customer service through Facebook Messenger 04/05/2022
  • How to improve customer retention, and why it matters 13/04/2022
  • The benefits of offering multiple customer contact channels 07/04/2022
  • How to provide multilingual customer support 28/03/2022
  • Tips for upselling and cross-selling for CS reps 24/03/2022
Digital Customer Care Company > Blog > Live chat

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