When making an online transaction, it can feel like you are toying with your hard-earned money. A live chat can help bring life to the transaction. People […]
Getting more out of live chat
How helpful is live chat?
Businesses offering e-commerce services have a present challenge to tackle. How do you help an online shopper deal with their confusion and questions while trying to make […]
Improved live chat services
Improved live chat services It is no longer news that live chat has been an invaluable tool in dealing with customer queries with a view to increasing […]
Live chat and lead generation
One of the things that live chat can do for you is the provision of information and data that you can use to identify and cultivate potential […]
Statistics on live chat
When it was first launched in 2002, many companies did not immediately see the potentials of live chat for conversion increase on their websites. Over the years […]
Live chat services
It is not enough to offer live chat services. Whatever is worth doing at all is worth doing well. Poor live chat service delivery can chase online […]
How to choose the right chat software
When you are ready to incorporate live chat into your business website, there are a few things you need to look out for. Choosing the right software […]
Customer relationship management and live chat
Business relationships involves the exchange of data and information between two entities. Usually, a business and a customer or two business entities. Everything in life boils down […]
How do you choose a live chat outsourcing company?
So you have decided to outsource live chat and have started your search for a live chat outsourcing partner to support your business. I am writing this […]
2015 study: 37% of studied websites are not available via live chat during the day
In June and early July, we studied the availability of live chat among 163 Dutch websites. These websites, ranging from webshops and online travel agencies to company […]