Live chat is still a relatively young addition to the communication mix, but nonetheless, it has existed for a while. In the nineties, we used the then-highly-popular […]
Live chat: what is it and what you can do with it?
The pros and cons of outsourcing live chat
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
Study: webshop chat employee scores 6.2 in Dutch
A study set up by LiveChat Pro among 98 Dutch webshops with live chat shows shocking results. The average live chat operator of a webshop scores a […]