In a bold move towards the future, Deutsche Telekom, once a state-owned telecommunications giant, is doubling down on the automation of customer interactions. The head of their […]
Redefining Customer Interaction: The Rise of the Machine Customer
Is your Customer Support team ready to serve Siri and Alexa?
Many customers are starting to entrust basic queries to voice assistants, virtual personal assistants, and smart speakers like Siri and Alexa. This means that your CS team […]