For many companies, outsourcing live chat has many advantages and few disadvantages. However, it should be noted that this doesn’t apply to every company. To determine whether […]
For many companies, outsourcing live chat has many advantages and few disadvantages. However, it should be noted that this doesn’t apply to every company. To determine whether […]
Live chat can be an important addition to your communication strategy, can save you a lot of money and even generate money for you. Sadly, not all […]
When you decide to implement live chat, at a certain point, the question arises whether you’re going to do it all by yourself or whether you will […]
Having a plan is useful if you want to implement live chat, because there are a number of things to take into consideration; personnel, software, time, the […]
It used to be the case that customers always had to contact the customer service of a company themselves if they had a question or a problem. […]
Live chat is still a relatively young addition to the communication mix, but nonetheless, it has existed for a while. In the nineties, we used the then-highly-popular […]
There are various reasons for outsourcing live chat to a specialised company. A common reason is that you do not have personnel that possess the right skillset, […]
Last month, we conducted a study among 135 Dutch websites concerning the availability of live chat. This is the third year that this study was conducted. These […]
Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
That an increasing number of people are chatting is a given, but which medium is the best? WhatsApp continues to grow, but providing live chat on their […]