A study set up by LiveChat Pro among 98 Dutch webshops with live chat shows shocking results. The average live chat operator of a webshop scores a […]
Study: webshop chat employee scores 6.2 in Dutch
Study: Zendesk Dutch market leader in live chat software
Market research by LiveChat Pro shows that the American company Zendesk, the creator of live chat software Zopim, has the largest market share in the Netherlands with […]
Ten reasons why you have not yet implemented live chat on your website
Companies, educational institutions, and other organisations have embraced the Internet to increase their presence and attract customers; all this in an attempt to generate more sales in […]
Study of 50 largest webshop responding fastest to customers via live chat
In late September, we studied the response times through the various communication channels of the 50 largest online retailers from the Twinkle Retail Top 100, which was […]
Study: Live chat used more often than web care by large web shops
In late September, we investigated the use of different communication channels by companies in the Twinkle Retail Top 100, a list of the hundred largest online retailers […]
10 ways to generate leads
Sales leads are an essential part of the marketing process. A steady flow of good quality leads, if properly handled, can lead to a regular flow of […]
2014 study: 42% of studies websites are not available via live chat during the day
During the first two weeks of this month, we have studied the availability of live chat on 108 Dutch websites. These websites, ranging from webshops and online […]