You would like to start using live chat for your company. Perhaps for your customer service, to generate more leads, or both. There are always a number […]
You would like to start using live chat for your company. Perhaps for your customer service, to generate more leads, or both. There are always a number […]
Live chat is still relatively new in the digital communication mix, and not all companies are using it yet. However, the number of companies using it is […]
If your company is just getting started with live chat, you can choose to create your own team of operators. But, if your company is growing, and, […]
Social media has changed how customers find companies in recent years, but the phenomenon of customer-service organisations also using “social” for their helpdesk is still relatively new. […]
So you have decided to outsource live chat and have started your search for a live chat outsourcing partner to support your business. I am writing this […]
Added value is an important tactic that small businesses can use to acquire and retain customers, increase brand awareness, and differentiate their position in the market. Not […]
In June and early July, we studied the availability of live chat among 163 Dutch websites. These websites, ranging from webshops and online travel agencies to company […]
This university of applied sciences wanted to make its website more personal and add a low-threshold channel to the existing channels (phone, e-mail) on the site. They […]
Upselling and cross-selling is the art and science of introducing better or additional products to customers they are interested in at that moment. Offline retailers have been […]
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]