Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
Live chat can be outsourced to a specialised company. This has the most advantages by far, making it the right choice for most companies. But, there are […]
That an increasing number of people are chatting is a given, but which medium is the best? WhatsApp continues to grow, but providing live chat on their […]
You would like to start using live chat for your company. Perhaps for your customer service, to generate more leads, or both. There are always a number […]
Live chat is still relatively new in the digital communication mix, and not all companies are using it yet. However, the number of companies using it is […]
If your company is just getting started with live chat, you can choose to create your own team of operators. But, if your company is growing, and, […]
So you have decided to outsource live chat and have started your search for a live chat outsourcing partner to support your business. I am writing this […]
In June and early July, we studied the availability of live chat among 163 Dutch websites. These websites, ranging from webshops and online travel agencies to company […]
This university of applied sciences wanted to make its website more personal and add a low-threshold channel to the existing channels (phone, e-mail) on the site. They […]
Trends toward outsourcing in general have accelerated again after the recession when companies started looking for cost savings and minimal operational complexity. With the current volatile economy, […]
A study set up by LiveChat Pro among 98 Dutch webshops with live chat shows shocking results. The average live chat operator of a webshop scores a […]